Harshita Bareja
New Zealand
Summary
Competent Case Manager with experience in providing support in Employment, Social Housing and Income, employed with Ministry of Social Development for more than 3 years. Currently, looking for growth opportunities to enhance skills and experience. Motivated to learn-active on LinkedIn Learning and other portals to add new sets of skills every now and then.
Overview
9
9
years of professional experience
Work History
Employment Case Manager
Ministry Of Social Development
Auckland, Auckland
07.2022 - Current
- Provide vocational rehabilitation counseling and support to clients receiving main benefits.
- Conduct comprehensive assessments of client needs for vocational rehabilitation services.
- Assist individuals with addressing disabilities and developing career plans by overcoming barriers.
- Consult with interdisciplinary teams such as work brokers, Programme co-ordinate's and external stakeholders to enhance coordination of care and determine optimal timing of further interventions.
- Perform duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Prepare and maintain records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Caseload of more than 105 clients.
- Co ordinate community resources and secure referrals.
Contact Centre Officer
Ministry Of Social Development
Auckland, Auckland
06.2019 - 06.2022
- Provide accurate advice and assistance to resolve client's housing and other immediate hardship needs.
- Managed Social Housing Waitlist register, calculated Income related rent for Active tenants and answered any relating queries from clients, social housing providers and other external stakeholders.
- Influence clients to look for private rentals and provide
information of other Housing support products available. - Listened to and responded to caller's stories and obtained needed information whether caller exhibited anger or calmness.
- Assisted contact center capability developers and trained and supervised new hiring.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Customer Service Executive
Australian Visa Application Centre(TT Services)
Auckland, Auckland
06.2017 - 01.2019
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Coordinated with coworkers and managers to resolve difficult and high-level customer issues.
- Assisted applicants at Front desk , collected their visa
applications and documents. - Reviewed visa applications and organized documents as per visa checklist.
Junior Research Fellow
Banaras Hindu University
12.2014 - 12.2016
- Maintained high levels of confidentiality to ensure data quality and project research.
- Evaluated and documented data.
- Compiled data in reports and other documents.
- Created and proofread PowerPoint presentations to present my research
- Wrote articles
- Successfully performed dental clinical work.
- Enthusiastically participated in Dental Awareness camps
Dentist
Chou Dental Clinic
10.2013 - 12.2014
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Efficiently completed dental procedures for restorative work.
- Improved patients' comfort by providing calm and professional care, explaining procedures, answering questions and carefully managing pain.
- Interpreted X-rays to make accurate diagnoses and decisions about treatments.
Dentist
Shri Ram Laxmi Narayan Marwari Hospital
12.2013 - 10.2014
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Efficiently completed dental procedures for restorative work.
- Improved patients' comfort by providing calm and professional care, explaining procedures, answering questions and carefully managing pain.
- Interpreted X-rays to make accurate diagnoses and decisions about treatments.
Education
Early Certificate in Business Analysis
International Institute of Business Analysis
Certificate IV -
Ministry of Social Development
Journal of Family Medicine And Primary Care
NZTA
Bachelor's of Dental Surgery -
Maharishi Markandeshwar University
09.2013
Skills
- Relationship Building
- Passionate about working in a culturally diverse environment
- Training Program Participation
- Complex Problem-Solving
- Career Guidance
- Social Work
- Proficiency in Microsoft Office, word, excel, outlook, powerpoint
- Case Planning and Management
- Employment Plan Development
- Community Engagement
- Planning and Coordination
Timeline
Employment Case Manager
Ministry Of Social Development
07.2022 - Current
Contact Centre Officer
Ministry Of Social Development
06.2019 - 06.2022
Customer Service Executive
Australian Visa Application Centre(TT Services)
06.2017 - 01.2019
Junior Research Fellow
Banaras Hindu University
12.2014 - 12.2016
Dentist
Shri Ram Laxmi Narayan Marwari Hospital
12.2013 - 10.2014
Dentist
Chou Dental Clinic
10.2013 - 12.2014
Early Certificate in Business Analysis
International Institute of Business Analysis
Certificate IV -
Ministry of Social Development
Journal of Family Medicine And Primary Care
NZTA
Bachelor's of Dental Surgery -
Maharishi Markandeshwar University
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