HARSHITA KAUSHIK
Director and Immigration Advisor
Auckland
Summary
Experienced with providing strategic guidance and support to clients for the last 15 years. Utilizes analytical skills and effective communication to drive solutions. Track record of fostering strong client relationships and delivering impactful advisory services. I am committed to make meaningful contributions to the local community as well as to the legal industry.
Overview
19
19
years of professional experience
11
11
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Licensed Immigration Advisor
Dreams Immigration Services Ltd
01.2013 - Current
- Created plans and communicated deadlines to complete projects on time.
- Prepared variety of different written communications, reports and documents.
- Exceeded goals through effective task prioritization and great work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked with customers to understand needs and provide excellent service.
Director
Dreams Immigration Services Ltd
10.2010 - Current
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Monitored and coordinated workflows to optimize resources.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
Account Manager
DSL Logistics
06.2009 - 09.2010
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Listened attentively to client feedback to create stronger relations and shape business.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Identified key entry points to enhance market penetration and maximize returns.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Customer Service Manager
Gluck Ltd
01.2006 - 06.2009
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Took ownership of customer issues and followed problems through to resolution.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept accurate records to document customer service actions and discussions.
Education
Bachelor of Laws - Law
University of Auckland
07.2018 - 05.2022
Post Graduate Certificate - Immigration Advice
Bay of Plenty Polytechnic (Toi-Ohomai)
01.2012 - 12.2012
Certificate of Business Studies - Immigration Law & Practice in NZ
Massey University
02.2009 - 10.2009
Master of Science - Computer Science
Maharshi Dayanand University
Rohtak, Haryana 07.2001 - 11.2003
Bachelor of Commerce - Commerce
Hemvati Nandan Bahuguna Garhwal University
Dehradun, Uttarakhand 06.1998 - 06.2001
Skills
- Understanding of immigration regulations
- Immigration support services
- Experienced in immigration regulations and compliance
- Strategic planning for immigration cases
- Workforce development initiatives
- Proficient in negotiating agreements
- Client relationship management
- Analytical problem-solving
Certification
01/2013, Licensed Immigration Advisor, # 201300084
Timeline
Bachelor of Laws - Law
University of Auckland
07.2018 - 05.2022
Licensed Immigration Advisor
Dreams Immigration Services Ltd
01.2013 - Current
Post Graduate Certificate - Immigration Advice
Bay of Plenty Polytechnic (Toi-Ohomai)
01.2012 - 12.2012
Director
Dreams Immigration Services Ltd
10.2010 - Current
Account Manager
DSL Logistics
06.2009 - 09.2010
Certificate of Business Studies - Immigration Law & Practice in NZ
Massey University
02.2009 - 10.2009
Customer Service Manager
Gluck Ltd
01.2006 - 06.2009
Master of Science - Computer Science
Maharshi Dayanand University
07.2001 - 11.2003
Bachelor of Commerce - Commerce
Hemvati Nandan Bahuguna Garhwal University
06.1998 - 06.2001
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