Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Harshita Parmar

Auckland ,AUK

Summary

To acquire a challenging position in an environment where I can best utilize my skills and education.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Waiter

Sidart
Auckland CBD, Auckland
04.2024 - Current
  • Assisting customers with selecting appropriate wines for their meals or special occasions.
  • Developing extensive knowledge of wines, including flavors, aromas, regions, and winemaking techniques.
  • Engaging guests through conversation about the various styles of wines available.
  • Answering questions about menu items, ingredients, and pricing.
  • Handling payment transactions efficiently and accurately.

Senior Waiter

Sidart
Auckland CBD, Auckland
11.2023 - 03.2024
  • Greeted customers, took orders, and served food and beverages in a timely manner.
  • Assisted in setting up dining room tables with special attention to sanitation standards.
  • Answered questions about menu items, ingredients, and pricing.
  • Maintained knowledge of current menu selections as well as upcoming seasonal menu items offered by the restaurant.
  • Checked identification when serving alcoholic beverages to ensure compliance with legal drinking age requirements.

Sales Professional

Michael Hill Jeweller
Auckland CBD, New Zealand
09.2022 - 10.2023
  • Customised customer experiences to build brand loyalty.
  • Maintained clean, safe working environments to eliminate accident risks.
  • Managed complaints with calm, clear communication and problem-solving.
  • Successfully meeting the targets.
  • Maintaining KPIs

Front of House Waitress

Portofino Viaduct
Auckland CBD, Auckland
08.2021 - 08.2022
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Addressed complaints to kitchen staff and served replacement items.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Trained new employees on restaurant procedures and plating techniques.
  • Provided exceptional service to high volume of daily customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.

Front of House

Mr Spicer
Ponsonby, AUK
11.2020 - 07.2021
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.

Reception Officer

Auckland north shore motels and holiday park
North Shore, AUK
06.2020 - 10.2020
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Managed office duties and basic administrative tasks, including organizing and cleaning work space, ordering materials and answering phone calls.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Sorted incoming mail and directed to correct personnel each day.
  • Processed payments and updated accounts to reflect balance changes.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Attend the guests ( walk-ins and with prior reservation) Attend the guests over the phone
  • Handle guests complaints and queries
  • Take check•ins and check-outs
  • Do group bookings

Guest Experience Leader

McDonald's
Navi Mumbai , Mumbai
06.2019 - 09.2019
  • Conducted performance evaluations to check associates' performance and compliance with policies.
  • Contacted guests to check on satisfaction and inquire about improvement suggestions.
  • Trained and mentored specialists in the application of soft skills, guest recovery strategies and performance optimization techniques.
  • Developed and implemented employee reward and engagement programs to maximize job satisfaction.
  • Overhauled guest relations policies to address changing concerns.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Rectified volatile situations quickly through active listening and effective communication.

Trainee

Renaissance Mumbai Convention Centre Hotel
Mumbai, Mumbai
11.2017 - 04.2018
  • Worked alongside senior team members to learn related job tasks and roles.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.

Education

Post-Graduation in International Hospitality&Tour

AUT
Auckland, AUK

Bachelor of Science -

Bharati Vidyapeeth College Of Hospitality And T
Navi Mumbai

HSC - Commerce

Tilak Public School
Navi Mumbai

SSC -

Seventh-day Adventist English Higher Secondary S
Navi Mumbai

Skills

  • Service prioritization
  • Relationship building
  • Communication
  • Organizational skills
  • Multitasking
  • Hospitality
  • Team Player

Certification

  • Liquor license

Timeline

Senior Waiter

Sidart
04.2024 - Current

Senior Waiter

Sidart
11.2023 - 03.2024

Sales Professional

Michael Hill Jeweller
09.2022 - 10.2023

Front of House Waitress

Portofino Viaduct
08.2021 - 08.2022

Front of House

Mr Spicer
11.2020 - 07.2021

Reception Officer

Auckland north shore motels and holiday park
06.2020 - 10.2020

Guest Experience Leader

McDonald's
06.2019 - 09.2019

Trainee

Renaissance Mumbai Convention Centre Hotel
11.2017 - 04.2018

Post-Graduation in International Hospitality&Tour

AUT

Bachelor of Science -

Bharati Vidyapeeth College Of Hospitality And T

HSC - Commerce

Tilak Public School

SSC -

Seventh-day Adventist English Higher Secondary S

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Harshita Parmar