Harshkumar Dhaduk
Petone
Summary
Resourceful Desktop Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic and repair skills combined with strong attention to detail and systematic approach. Proficient in Microsoft 365 and Ticketing tools. Capable Desktop support engineer experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Hardworking employee with customer service skills, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
IT Field Engineer (On-site L-2)
Datacom
08.2023 - Current
- Provide second-level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Respond to escalated help desk tickets promptly and effectively to ensure resolution and minimize downtime
- Diagnose and troubleshoot technical issues, including network connectivity, printer problems, and email configurations
- Install, configure, and upgrade computer components and software, following established procedures and guidelines
- Collaborate with the IT team to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
- Maintain inventory of all equipment, software, and software licenses
- Manage and monitor internal assets to ensure accurate inventory records
- Support the implementation of new solutions or applications
- Ensure security and privacy of networks and computer systems
- Provide training and guidance to junior team members as needed.
L2 Desktop Support Engineer
Tech Planet
03.2022 - 07.2023
- Resolving incidents and requests of level 1 and 2
- Providing support across the Microsoft stack including servers, clients, O365 and Azure
- Providing internal and external administrator support
- Imaging and reimaging of devices for users (Laptops, desktops, phones)
- Help settings up onboarding and offboarding of end users
- Managing remote sites and providing ongoing support
- Creating documentation for procedures
- Updating knowledge base
- Training new engineers in a team.
ICT SUPPORT ENGINEER
RemarkIT Solution LTD
07.2021 - 03.2022
- Supported business applications for various clients
- Train end users to make appropriate and safe use of the IT infrastructure
- Ensure technical and help documentation is created and maintained
- Maintain the IT Asset register of equipment, software licenses and users
- Communicate effectively with clients and offer creative and forward-thinking solutions
- Maintain and handle specifically assigned clients and their requirements
- Maintain and creating reports for clients
- Ability to work on various ticketing systems and managing from top to bottom
- My success in this role is a testament to my: Availability for nationwide projects when required
- Ability to work in highly secured areas and maintain the privacy of the work
- Ability to assemble standard PC systems from raw components
- Ability to install and configure hardware and software in systems
- Attention to detail and ability to follow instructions
- Able to multi-task and work in a fast-paced fluid environment
- Self-motivating and driven
- Ability to learn quickly, perform tasks with no supervision, with strong debug skills
- Ability to build systems up from board level
- Excellent communication skills and the ability to work within a diverse
- Client includes, Ministries, BNZ, IRD, NZTA, NZ Police, Kainga Ora, Flight centers etc.
IT Field Support Technician
AK Smart Solutions LTD
05.2021 - 07.2021
- Install and configure applications, hardware, operation system, drives and anti-malware software
- Installing of network equipment
- Troubleshooting and Testing IT equipment with ticketing tool or software.
Education
High School Diploma - IT Networking
Abacus institute of technology
03.2021
High School Diploma - Information Technology
Aspire2International
03.2020
Skills
- Azure Technologies - Azure AD
- Microsoft 365 admin
- Outlook
- MS Teams admin (End point manager)
- Teamviewer
- MS Windows Server - 2012 - 2022
- Operating System - Windows 10, Windows 8, Windows 7, Mac OS
- Mobile Technologies - Android and iPhones management
Teamwork
A team player established collaborative working relationship with colleagues and various third-party vendors. Worked on various projects where the focus was on teamwork and working collectively to solve variety of challenges.
References
Available and willingly provided on request.
Timeline
IT Field Engineer (On-site L-2)
Datacom
08.2023 - Current
L2 Desktop Support Engineer
Tech Planet
03.2022 - 07.2023
ICT SUPPORT ENGINEER
RemarkIT Solution LTD
07.2021 - 03.2022
IT Field Support Technician
AK Smart Solutions LTD
05.2021 - 07.2021
High School Diploma - IT Networking
Abacus institute of technology
High School Diploma - Information Technology
Aspire2International
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