Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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HARSH PRAJAPATI

Karori

Summary

IT professional with significant experience in troubleshooting, network administration, and system maintenance. Known for strong focus on team collaboration and consistently delivering results. Adaptive and reliable, skilled in hardware and software support, cybersecurity practices, and customer service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Technician

Samuel Marsden Collegiate School
03.2023 - Current
  • Take ownership of the school’s audio-visual equipment (LCD Projectors, TV’s)
  • Installation, configuration and support of hardware and software components to ensure usability of desktops and laptops (Windows 10/11, macOS, Android)
  • Troubleshooting hardware and software issues
  • Basic network/WIFI troubleshooting
  • Windows Server knowledge (Active Directory, DNS, DHCP, GPO)
  • Support users of Gmail and Google Apps for Education
  • Basic understanding of Azure Active Directory, Office 365
  • MDM JAMF/Intune
  • Microsoft Hyper V knowledge
  • Oversee multimedia presentations at assemblies, school productions and other school events including ensuring proper operation of audio visual and lighting systems
  • Liaising with third party vendors
  • Make sure that all IT assets are listed/registered
  • Undertake any other tasks or projects as required from time to time

IT Support Engineer

Generator New Zealand
07.2022 - 03.2023
  • Monitor Support requests submitted via salesforce.
  • Action/resolve Level 1 and 2 requests/issues within set KPIs.
  • Escalate Level 3 issues promptly.
  • Provisioning and support of network access, across hardwires and wireless networks, print access, IP telephonies, building access control and AV systems for meetings and events.
  • General desktop support Windows & Mac
  • New desktops, installing standard business productivity tools and user support.
  • Management monitoring and remediation of security issues across internal desktop and server systems
  • HDMI Senders / Crestron DM/ Crestron NVX
  • Crestron Mercury & Air Media Units
  • Conferencing & Streaming Systems (Blackmagic, Q-Sys)
  • Engaging with Generator’s AV vendors and Integrators for specialist support as required
  • Working with customers external third-party AV
  • Achieve IT team goals by completing all other assigned tasks to agreed standards and within agreed timeframes.
  • Contributes ideas and solution to help continuously improve technology services to internal and external customers.

Retail Sales assistant

Omni Tech Limited
12.2021 - 05.2022
  • Greeting and serving customers.
  • Acquiring and updating knowledge of employer’s and competitors’ goods and services, and market conditions.
  • Assessing customers’ needs and explaining the goods and services which meet their needs.
  • Promoting Omni Tech’s ICT goods and services to existing and prospective clients.
  • Quoting and negotiating prices and completing sales and recording orders using us system.
  • Being responsible for processing cash and card payments. Balancing cash registers with receipts.
  • Dealing with customer refunds and customer complaints.
  • Following up with clients to ensure satisfaction with ICT goods and services purchased, arranging modifications and resolving and problems arising.

Checkout Operator

New world South mall
08.2020 - 12.2021
  • Scan items for customers.
  • Weigh and price fresh food items.
  • Use special tools to remove security tags.
  • Monitor sales of restricted items like alcohol or medicines.
  • Pack and wrap purchases.
  • Process store loyalty cards, coupons, and vouchers.
  • Take payments and make sure the till balances at the end of the day.

Education

Bachelor of Digital Technologies - Networking, Level-7

Manukau Institute of Technology
Auckland, NEW ZEALAND
05.2023

Skills

  • Active Directory
  • Network Infrastructure
  • Firewalls
  • Virtual Private Network (VPN)
  • Wan Monitoring
  • Process Development
  • Troubleshooting MS Office
  • Troubleshoot Network problems
  • Window Deployment Service
  • Azure AD
  • Group Policy Management
  • Data Migration & Basic Coding
  • Office 365
  • Remote Desktop
  • Multi-factor Authentication
  • Application Packaging
  • Desktop Virtualisation (VDI)
  • Migration (On-premises to Azure)
  • Patch Management
  • Network Analysers & servers
  • Problem-solving
  • Teamwork and collaboration
  • Customer service
  • Friendly and patient
  • Multi-tasking and negotiation
  • Presentation skills
  • Team Player
  • Print Support
  • Cloud Services (Office 365, Google apps, Slack)
  • Helpdesk Ticket Support
  • Network Solutions
  • Basic Network Technologies
  • Desktop technical support
  • Hardware installation
  • Technical support
  • Software configuration
  • Remote support
  • IT asset management
  • Mobile device management
  • AV equipment management
  • Troubleshooting and Diagnostics
  • Microsoft windows and office
  • Highly professional

Certification

Office 365 Administrators: Troubleshooting issues for User.

Interests

  • I do work for charity and I'm also part of a non-Profitable organization called ISKCON (International Society for Krishna Consciousness)
  • Cooking
  • I enjoy helping others and giving back to the community
  • Hiking
  • Gym Workouts
  • Watching Movies and TV Shows
  • Volunteering
  • Swimming
  • Camping
  • Video Gaming
  • Fashion and Style
  • I have a passion for photography and editing photos
  • Photography

Timeline

IT Technician

Samuel Marsden Collegiate School
03.2023 - Current

IT Support Engineer

Generator New Zealand
07.2022 - 03.2023

Retail Sales assistant

Omni Tech Limited
12.2021 - 05.2022

Checkout Operator

New world South mall
08.2020 - 12.2021

Bachelor of Digital Technologies - Networking, Level-7

Manukau Institute of Technology

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