Harshvadan Patel

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Design, develop, and maintain instruments and control systems
Conduct research and development to improve instrument and control systems
Collaborate with other engineers and technicians to troubleshoot and resolve
Provide technical support and training to operations and maintenance teams
Develop and implement maintenance and calibration procedures
Conduct risk assessments and develop risk mitigation strategies
Stay up-to-date with industry trends and advancements in instrument and
control technology

• Increased production efficiency with diligent troubleshooting and repair of instrument malfunctions.
• Interpreted equipment manuals and schematics to determine corrective actions for repairs, calibrations, and installations.
• Provided technical support to team members during complex troubleshooting efforts, sharing expertise when necessary to resolve issues quickly and efficiently.

• Optimized plant operations through timely preventive maintenance on instrumentation systems and devices.
• Performed scheduled and planned installation and maintenance duties.
• Played a key role in the commissioning and decommissioning of instrumentation systems, ensuring a smooth transition between project stages.
• Conducted preventive maintenance and troubleshooting of metering instruments.