Harsimran Kaur
26 Gardenia Avenue, Bell Block, New Plymouth,TKI
Summary
Problem-solving Front Desk Manager at busy hospital experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Executive
Jammu Hospital
03.2021 - 12.2023
- Handled confidential information securely by adhering to data privacy regulations and company protocols.
- Monitored staff performance and provided feedback and guidance.
- Managed high call volumes, addressing inquiries and directing calls to appropriate departments.
- Enhanced patient satisfaction by providing exceptional customer service at the front desk.
- Provided prompt resolution to patient issues, ensuring positive experiences and repeat business.
- Updated room availability in real-time using property management software systems for accurate reservations data.
- Maintained an organized workspace to optimize productivity and improve overall patient experience.
Education
Degree - Bachelor's of Computer Applications (BCA) - LEET
PTU
Diploma - Computer Engineering (CSE)
PSBTE
Class 12 - Non - Medical
CBSE
01.2015
Class 10 -
CBSE
01.2013
Skills
- Motivational leadership quality
- Always eager to know about new technologies
- Hardworking, disciplined and quick learner
- Good communication skills
- Ability to produce best results even in pressurised situation
- Ms-Office(Word, PowerPoint, Excel)
Certification
- Industrial Training in Python programming with Django framework.
- Cleared the exam of Problem Solving Assessment.
Languages
English
Hindi
Punjabi
Country
India
Carrier objective
To obtain a creative and challenging position in an organization that gives me an opportunity for self-improvement and leadership
Age
27 years
Personal Information
Nationality: Indian
Awards
- Award for Best Solo Dance in a competition held at CT InstituteShahpur.
- Third Prize in Group Bhangra in the event Young Springs held at CT Instituteshahpur.
- Participated in Group Bhangra in event Colors held at CT Institute Maqsudan.
- Certificate for attending a Beautician Workshop organized by Team Pro Academy.
- Certificate for attending a workshop at Indica Makeover Studios.
- Certificate for attending a workshop at Sahiba Academy.
- Certificate for attending a workshop at Khoobsurat Academy.
- Certificate for attending a work shop for styles and beauty care.
Timeline
Front Desk Executive
Jammu Hospital
03.2021 - 12.2023
Degree - Bachelor's of Computer Applications (BCA) - LEET
PTU
Diploma - Computer Engineering (CSE)
PSBTE
Class 12 - Non - Medical
CBSE
Class 10 -
CBSE
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