Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Simran Singh

Totara Vale,AUK

Summary

Dynamic restaurant management professional with a proven track record at RMG Limited, excelling in customer service and operational management. Skilled in inventory control and team building, I consistently enhance guest satisfaction and drive profitability through effective training and performance evaluation. Passionate about creating positive dining experiences and fostering a motivated workforce.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Shift Manager

Rmg Limited
Windsor Park, Auckland
04.2021 - Current
  • Resolved customer complaints to enhance satisfaction and cultivate loyalty.
  • Managed team performance through training and supervision to drive operational excellence.
  • Oversaw inventory management, including ordering and stock receiving, maintaining optimal stock levels.
  • Managed restaurant operations during shifts, ensuring seamless service and customer satisfaction.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Processed weekly payroll information using appropriate software applications.
  • Analyzed sales data to identify trends and areas for improvement.
  • Maintained cleanliness and organization of work area.

Restaurant Manager

RMG Limited
Belmont, Auckland
06.2015 - 04.2021
  • Managed daily restaurant operations, ensuring seamless service for dine-in and delivery customers.
  • Controlled financial operations, including inventory management and cost control, to maintain profitability.
  • Led staff recruitment, training, and development, fostering a positive and productive work environment.
  • Collaborated with local businesses to create mutually beneficial partnerships.
  • Established policies for cash handling procedures to maximize security measures.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Resolved conflicts among employees in an effective manner.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.

Assistant Restaurant Manager

Restaurant Brands Ltd
Westgate, Auckland
09.2014 - 05.2015
  • Provided leadership and direction to restaurant employees.
  • Resolved customer complaints in a timely manner.
  • Ensured that all customer orders were fulfilled accurately and efficiently.
  • Implemented systems to track labour costs, product waste, and customer satisfaction ratings.
  • Monitored inventory levels and placed orders as needed to maintain optimal stock levels.
  • Assisted in recruiting, training, and scheduling staff members.
  • Ensured compliance with health and safety regulations.
  • Analyzed customer feedback to identify trends and areas for improvement.
  • Conducted daily inspections of the dining area to ensure cleanliness and orderliness.

Shift Supervisor

Restaurant Brands
New Lynn, Auckland
09.2013 - 09.2014
  • Maintained accurate records of daily transactions and deposits.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Served as a role model for other employees by demonstrating professional behaviour at all times.
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Created work schedules for staff while adhering to labour laws and budget constraints.
  • Identified areas of improvement within the department and implemented necessary changes.
  • Trained new employees on company policies and procedures.

Team Member

Restaurant Brands Ltd (Pizza Hut)
New Lynn, Auckland
09.2012 - 09.2013
  • Participated in training sessions for new employees when needed.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Monitored expiration dates on food items for freshness assurance.
  • Collaborated with team members to maximise productivity and efficiency.
  • Operated cash registers to process payments from customers.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Resolved customer issues promptly in a professional manner.
  • Identified opportunities for process improvements within the department.
  • Assisted customers with product selection and theordering process.

Education

Diploma - NZIM Diploma in Management

International Collage of Auckland
CBD Auckland, NZ
09-2012

Senior Secondary School -

Star Public School
Mohali, India
04-2010

Skills

  • Customer service
  • Inventory management
  • Payroll administration
  • Team building
  • Operational management
  • Sales analysis
  • Employee training
  • Safety compliance
  • Financial management
  • Time management
  • Process improvement
  • Performance evaluation
  • Quality assurance
  • Handling customer complaints
  • Decision-making
  • Opening and closing procedures

Certification

  • Certificate in Search Engine Optimization (Micro-Credential)
  • LCQ liquor license

Timeline

Shift Manager

Rmg Limited
04.2021 - Current

Restaurant Manager

RMG Limited
06.2015 - 04.2021

Assistant Restaurant Manager

Restaurant Brands Ltd
09.2014 - 05.2015

Shift Supervisor

Restaurant Brands
09.2013 - 09.2014

Team Member

Restaurant Brands Ltd (Pizza Hut)
09.2012 - 09.2013

Diploma - NZIM Diploma in Management

International Collage of Auckland

Senior Secondary School -

Star Public School

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Simran Singh