Haruka Kawasaki
Dunedin,OTA
Summary
Skilled in customer service and food production, I excelled at Hayashi Shoten by mastering multitasking and fostering hospitality service expertise. My ability to maintain high service standards under pressure and cultivate relationships showcases my strong team collaboration skills, contributing significantly to creating memorable dining experiences.
Overview
2
2
years of professional experience
Work History
Waitress and Cook's Assistant
Hayashi Shoten
Hokkaido
06.2022 - 01.2024
- Demonstrated strong multitasking abilities, balancing serving customers as a waitress and preparing as a cook’s assistant while delivering prompt service.
- Contributed the overall operation of the restaurant, performing all aspects of the job, from taking orders, preparing, serving food, operating cash register, and cleaning tables.
- Ensured a pleasant and comfortable time at the restaurant, constantly paying attention to the guest’s condition.
- Cultivated warm relationships with regular customers with my cheerful personality, while maintaining a welcoming dining environment for all customers.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Followed recipes closely for consistent taste, quality and presentation.
Waitress
THE BUFFET Daiwa Department Store Toyama
Toyama
09.2022 - 01.2024
- Provided services suited to the needs of each customer, from children to the elderly.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed more than 30 tables with two or three waiters efficiently, always caring caring about others’ situation.
- Learnt the job in a short period of time and provided appropriate services according to the guidelines.
Banquet Staff Member
New Otani Inn Sapporo
Hokkaido
02.2022 - 05.2022
- Created a special atmosphere that guests would remember, by providing attentive and exceptional service.
- Maintained clean and organized banquet areas, contributing to a positive guest experience.
- Assisted in the setup and breakdown of banquet rooms, working efficiently with other staff.
Education
Certificate of Proficiency – Exchange - Psychology
University of Otago
Dunedin, NZ11.2024
Skills
- Customer Service
- Strong multitasking
- Hospitality service expertise
- Food Production
- Team Collaboration
Timeline
Waitress
THE BUFFET Daiwa Department Store Toyama
09.2022 - 01.2024
Waitress and Cook's Assistant
Hayashi Shoten
06.2022 - 01.2024
Banquet Staff Member
New Otani Inn Sapporo
02.2022 - 05.2022
Certificate of Proficiency – Exchange - Psychology
University of Otago