Harvest Talaole
Auckland,Cbd
Summary
Driven by a passion for customer satisfaction and sales excellence, I leveraged my interpersonal communication and upselling skills at Yakult to significantly enhance client relationships and drive sales. My strategic approach to customer service and problem-solving led to notable achievements in client retention and revenue growth, demonstrating a strong ability to meet and exceed employer expectations.
Overview
7
7
years of professional experience
Work History
Sales Representative /Sales Consultant
Yakult
Auckland, AUK
10.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
Sales Representative
Steel South Auckland
Auckland, AUK
01.2023 - 09.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Manager
Tafoya & Associates
Auckland, AUK
01.2022 - 12.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Team Leader
Architectural Profiles Limited
Hamilton, WKO
01.2021 - 12.2021
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Regional Administrator /Site Supervisor
Evolution Road Services
Auckland
03.2017 - 12.2020
- Implemented best practices in project management to ensure successful delivery of objectives within budgetary constraints.
- Fostered a positive work environment by cultivating a supportive atmosphere that encouraged professional growth.
- Established strong relationships between regional offices, fostering collaboration and information sharing.
- Ensured compliance with company policies, industry regulations, and legal requirements across all regional operations.
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Relationship Building
- Product and service knowledge
- Complex Problem-Solving
- Upselling and Cross Selling
- Objection handling
Timeline
Sales Representative /Sales Consultant
Yakult
10.2023 - Current
Sales Representative
Steel South Auckland
01.2023 - 09.2023
Sales Manager
Tafoya & Associates
01.2022 - 12.2022
Team Leader
Architectural Profiles Limited
01.2021 - 12.2021
Regional Administrator /Site Supervisor
Evolution Road Services
03.2017 - 12.2020