Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Certification
Open To Work
Hi, I’m

Harvinder Singh

Auckland

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Operational /Duty Manager SupervisorDuty ManagerSupervisor

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Auckland, NZAuckland, AUK
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Summary

Dynamic operational leader with a proven track record at Swissport, enhancing customer satisfaction through streamlined ticketing processes , Reservation , Sales and effective team supervision 5+ years. Skilled in training and mentoring, I leverage expertise in reservation systems to drive efficiency and foster a collaborative work environment, ensuring high performance and operational excellence.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

10
years of professional experience
1
Certificate

Work History

Remuera Local LTD
Auckland, AUK

Operational /Duty Manager Supervisor
07.2016 - 07.2020

Job overview

  • Oversaw daily operations to ensure efficiency and productivity across all departments.
  • Developed and implemented process improvements to streamline workflow and reduce operational costs.
  • Trained and mentored team members on best practices and safety protocols.
  • Coordinated inventory management to maintain optimal stock levels and minimize waste.
  • Coordinated efforts among various departments to effectively manage resources and meet project deadlines consistently.
  • Analyzed data trends to identify areas for process improvement, ultimately driving higher levels of performance across all departments.

Swissport
Auckland, AUK

Duty Manager
09.2025 - Current

Job overview

  • Oversee daily flight operations, monitor KPIs, and ensure timely, secure, and efficient processing of passengers and aircraft.
  • Serve as the primary contact for incidents, directing emergency procedures, evacuations, and coordinating with emergency services.
  • Manage flight delays, cancellations, and diversions, making quick decisions to minimize passenger impact and reduce costs.
  • Oversee daily flight operations, monitor KPIs, and ensure timely, secure, and efficient processing of passengers and aircraft.
  • Serve as the primary contact for incidents, directing emergency procedures, evacuations, and coordinating with emergency services.
  • Manage flight delays, cancellations, and diversions, making quick decisions to minimize passenger impact and reduce costs.
  • Liaise between airline, airport authorities, ground handlers, security, and cleaning contractors to maintain service levels.
  • Supervise terminal staff, ensure adherence to safety regulations and manage performance.
  • Allocate terminal space, gates, and staff based on real-time needs. Liaise between airline, airport authorities, ground handlers, security, and cleaning contractors to maintain service levels.
  • Supervise terminal staff, ensure adherence to safety regulations, and manage performance.
    Allocate terminal space, gates, and staff based on real-time needs.
  • Trained new staff on operational procedures and company policies.

Swissport , Auckland Airport
Auckland, Airport

Supervisor
08.2020 - Current

Job overview

  • Supervised daily operations, ensuring adherence to safety protocols and operational standards.
  • Achieved high levels of customer satisfaction by streamlining reservation and ticketing processes for Jet star Airlines , America Airlines, Delta Airlines, and Latham Airlines. Enhanced check-in efficiency, resulting in reduced wait times for travelers. Delivered exceptional customer service, contributing to positive travel experiences.
  • Achieved streamlined ticketing operations through effective use of software tools such as Go-Now, Sabre, Quick Snapp, and Delta Term. Enhanced team productivity by leveraging additional software solutions for ticket management.
  • Supervised over 60 weekly flights, ensuring effective communication between airport apron operations and various departments.
  • Investigated and resolved customer issues promptly, ensuring a positive experience and fostering trust.
  • Coordinated all aspects of baggage reporting and office management to enhance customer satisfaction and streamline luggage processing.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Education

Aspire 2
Auckland, NZ

Master of Computer Applications from Database Management
05-2017

Aspire 2
Auckland

Graduate Certificate from IT Network Security
04-2015

University Overview

  • NCEA Level 5 & 6

Skills

  • Training and mentoring
  • Customer service
  • Ticketing expertise for Delta Airlines
  • Reservations and sales expertise American Airlines
  • Reservation coordination with Jetstar Airlines
  • Reservation coordination with Latham airline
  • Experienced in reservation systems
  • Proficient in English conversation
  • Guest relations management
  • Qualified first aid educator
  • Payroll and budgeting
  • Operational reporting
  • Records management
  • Project management
  • Guest satisfaction tracking
  • Front desk operations
  • Check-in and Check-out procedures
  • Staff training and development

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Reservations & ticketing
  • Sales support
  • Customer service
  • Airport operations
  • CRS systems
  • Market & industry knowledge
  • System proficiency
  • Microsoft 365 (Excel, Word, Outlook)
  • Interpersonal skills
  • Supervised team of 50 staff members per Shift

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Duty Manager

Swissport
09.2025 - Current

Supervisor

Swissport , Auckland Airport
08.2020 - Current

Operational /Duty Manager Supervisor

Remuera Local LTD
07.2016 - 07.2020

Aspire 2

Master of Computer Applications from Database Management

Aspire 2

Graduate Certificate from IT Network Security

Certification

  • LCQ
  • Food and Safety
  • Manager's Certificate
  • First Aid Certificate

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Harvinder Singh