HASAN MAHMUD

Technical Support:

• Provide daily technical support for electronic security hardware and software to customers via phone, email, and remote access.
• Performed troubleshooting and repairs of electronic security products, handling complaints and application issues
• Perform tests on returned products to determine if they should be credited, returned to the customer, or sent back to the supplier.
• Diagnose and resolve technical issues related to SALTO Locks, RISCO Alarms, MileSight CCTV, and Creone Key Management cabinets.
• Assist with product installations and offer remote troubleshooting for hardware and software problems
• Conduct major installations on nominated equipment as needed and provide staff and customer training.

Sales & Customer Service:

• Manage electronic security accounts, building strong customer relationships to promote products and increase sales.
• Provide exceptional customer service, assisting with product identification and resolving inquiries.
• Generate and process quotes, ensuring pricing structures are accurate and up to date.
• Assist customers with placing product orders and address any related issues or delays.
• Contribute to trade shows and tech events, assisting in both preparation and on-site activities.

Communication & Relationship Building:

• Communicate effectively with customers, ensuring timely and clear resolution of their inquiries and issues.
• Maintain positive relationships with clients and internal teams, ensuring high levels of customer satisfaction and retention.
• Continuously develop product knowledge to provide accurate support and service to customers.
• Provide feedback on customer needs and emerging trends to improve the company's overall sales efforts.
• Ensure adherence to company policies, industry standards, and safety protocols in all technical support and sales activities.

• Loaded and installed workstations, laptops, and peripherals.
• Installed data equipment such as data racks, patch panels, and cable trays.
• Designed, configured, and installed Wide Area Networks (WAN), Local Area Networks (LAN), and IP-based CCTV solutions and access control systems.
• Installed ICT Protege controllers and configured them with IP Protege Wx and Gx software.
• Installed cabling infrastructure for data, audiovisual, CCTV, telephone, TV, and computer transmission.
• Installed televisions, routers, and internet technology devices.
• Utilized appropriate testing equipment to thoroughly test installed cables, ensuring proper signal strength and data transmission.
• Mounted telecommunication equipment, routers, switches, adhering to industry standards and best practices.
• Improved installation and troubleshooting procedures.
• Performed installation and routine maintenance of structured cabling systems.
• Built and installed racks, dressed and terminated closets, conducted tests and troubleshooting.
• Installed cabling systems for data, voice, fiber optic, and paging in commercial settings.
• Configured software, maintained, and repaired hardware and peripheral devices.
• Installed new cables in new or existing buildings.
• Installed Cat5e, Cat6, Cat6a, and fiber optic cabling systems and performed termination and testing.
• Tested systems, performed signal verification, and set up new telecommunications frames.
• Followed established procedures in testing newly installed or relocated cables.
• Maintained and repaired cable infrastructure through installations, programming, and upgrades.
• Performed preventive maintenance and troubleshooting on cabling systems.
• Documented all cable and equipment information.
• Operated company vehicles and a variety of tools for installations.
• Educated customers on equipment use and addressed their concerns.
• Adhered to safety policies and procedures and reported accidents, hazards, and equipment problems.
• Maintained neat and bundled cables while ensuring safety standards.
• Documented daily work assignments, including time and materials expended.
• Completed required paperwork, including installation checklists, timesheets, service orders, and vehicle inspection reports.

• Installed, maintained, and repaired telecommunications equipment and appliances such as modems and data transmission devices in homes, businesses, and network sites.
• Examined drawings, specifications, and work areas to determine equipment positioning and connections.
• Designed and installed cabling and peripherals for Ultra-Fast Broadband (UFB) networks.
• Programmed Optical Network Terminals (ONTs), modems, and configured routers.
• Built, laid, and jointed telecommunication structured cabling and hybrid networks, including MDU and SDU networks.
• Installed, tested, and maintained residential and business telecommunications services, including cabling and peripherals.
• Installed telephones and data transmission equipment, integrated wires, and installed new copper jack points.
• Located faults in telecommunications equipment using measuring instruments.
• Attached wires and cables to appliances using Ethernet cables.
• Joined cables through splicing or arc fusion processes and sealed sheaths.
• Installed, tested, and maintained aerial and underground wires and cables.
• Provided continuous support and service to customers by administering, installing, and maintaining networks.
• Adjusted, replaced, and repaired faulty items and tested equipment.
• Responded to client inquiries and resolved simple hardware and software problems.
• Installed fiber broadband, performed fiber cabling, splicing, fiber blowing, and other fiber networking and hardware work for customers.
• Conducted fiber splicing, fusion splicing, and termination in patch panels and termination points.
• Installed internet hubs, routers, and modems for wired and wireless networks.
• Mounted and installed BUDI for multiple dwelling units and FTP for single dwelling units.
• Made connections at Fibre Access Terminal (FAT) and Cabinet termination points.
• Tested fiber using appropriate equipment to ensure compliance with certification requirements.
• Diagnosed and troubleshooted copper and optical fiber problems.