Hasan Mahmud
Auckland,AUK
Summary
Proven leader in fleet and service coordination, I excelled at Auckland Onerail by enhancing operational efficiency and fostering team collaboration. My expertise in fleet management and decision-making aptitude, paired with a continuous improvement mindset, significantly improved service delivery standards. Skilled in conflict resolution, I adeptly navigated challenges, achieving a notable increase in customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Fleet Coordinator
Auckland Onerail
Auckland, Auckland
12.2022 - Current
- Collaborated with other departments to coordinate transportation needs.
- Coordinated maintenance schedules for vehicles in the fleet.
- Tracked mileage usage of each vehicle in the fleet and updated records accordingly.
- Implemented procedures designed to improve efficiency of day-to-day operations within the fleets.
- Responded promptly to customer inquiries regarding services provided by fleets.
- Provided support services such as scheduling appointments, making travel arrangements.
- Oversaw hiring processes for personnel assigned to work in the fleets.
- Investigated claims involving damage or theft of property owned by the company's fleets.
- Analyzed data from various sources to identify trends in fleet operations.
- Reviewed fleet documents and records to ensure accuracy of information.
- Ensured compliance with applicable laws, regulations and company policies for the fleet operations.
- Managed daily activities related to operating a safe and efficient fleet operation.
- Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
- Communicated with upper management and drivers to build lasting relationships.
- Managed the allocation and scheduling of vehicles to meet organizational needs and maximize utilization.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions.
- Oversaw comprehensive maintenance programs for fleet vehicles, ensuring operational efficiency and safety.
- Developed emergency response plans for vehicle breakdowns and accidents to minimize downtime.
- Informed upper management or department heads of items loaded or problems encountered.
Service Coordinator
Transdev
Auckland, Auckland
07.2008 - 12.2022
- Ensured compliance with all relevant regulations pertaining to service operations.
- Maintained up-to-date knowledge of industry trends and best practices.
- Handled incoming calls and inquiries from customers regarding services offered.
- Researched, identified and resolved customer complaints in a timely manner.
- Developed and maintained relationships with key clients to ensure repeat business.
- Provided customer service to ensure client satisfaction.
- Toggled between multiple systems and databases to look up information and update records.
- Provided timely feedback to management on service failures and customer concerns.
- Coordinated delivery of services to clients, ensuring timely and efficient support.
- Collaborated with cross-functional teams to ensure cohesive service delivery.
- Provided support and guidance to clients, navigating them through service options.
- Developed and maintained relationships with service providers and vendors.
- Facilitated communication between clients, service providers, and internal teams.
- Implemented and monitored quality assurance measures to uphold service standards.
- Prepared and maintained accurate records and reports on services provided and client progress.
- Monitored email and phone communication to provide prompt responses and solutions.
- Addressed and resolved client complaints and issues in a timely manner.
- Assisted in the development and implementation of service plans based on client assessments.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Train Manager
Connex
Auckland, Auckland
04.2006 - 07.2008
- Communicated effectively with other staff members while on board the train.
- Operated emergency equipment such as fire extinguishers and first aid kits when necessary.
- Adhered to company policies and procedures at all times.
- Conducted periodic checks of passengers' tickets throughout the journey.
- Assisted passengers with seating, boarding and disembarking the train.
- Ensured all safety regulations were followed during travel.
- Monitored passenger activity throughout the duration of the ride to ensure safety protocols are being followed.
- Answered questions from customers regarding fares, ticket prices and transfer points.
- Provided assistance to disabled passengers in boarding and disembarking the train.
- Performed daily pre-trip inspections of assigned railcars prior to departure.
- Assisted customers with inquiries, complaints, or concerns in a timely manner.
- Responded promptly to customer requests for information regarding destinations, transfers, arrival times.
- Maintained an up-to-date knowledge of routes, schedules, fares, rules and regulations related to transit services.
- Provided directions or assistance to passengers who may have been confused about their destination or route.
- Reported any suspicious behavior or activities to appropriate authorities immediately upon discovery.
- Verified tickets and passes for accuracy and validity.
- Facilitated smooth loading and unloading of passengers by helping with individual and group issues.
- Controlled door access, opening and closing on time and maintaining safety.
- Assisted passengers with limited mobility in navigating stairs, ramps and aisles.
- Demonstrated safety procedures to passengers and answered questions about equipment use.
- Responded to emergencies, providing first aid and CPR with speed and skill.
- Determined and adjusted seating arrangements to address behavioral or safety concerns.
- Helped passengers complete safe journeys by securing belts, locking down wheelchairs and stowing baggage in correct locations.
Passenger Operator
Connex
Auckland, Auckland
11.2004 - 04.2006
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Performed routine maintenance on equipment to ensure optimal performance.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Learned and followed safety and emergency procedures.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
Education
Computer Course level 2 and 3
Te Wananga O Aoeteroa
Auckland, NZ05-2017
First Line Management And Leadership
Te Wananga O Aotearoa
Auckland, NZ07-2016
Master of Arts - English
University of Dhaka
Dhaka, Bangladesh04-1992
Skills
- Scheduling and dispatching
- Fleet management expertise
- Decision making aptitude
- Conflict resolution techniques
- Time management mastery
- Team leadership qualities
- Vehicle maintenance
- Continuous improvement mindset
- Problem-solving capacity
- Record keeping practices
Languages
English
Professional
Bengali
Professional
Certification
- NZ full driver licence.
Timeline
Fleet Coordinator
Auckland Onerail
12.2022 - Current
Service Coordinator
Transdev
07.2008 - 12.2022
Train Manager
Connex
04.2006 - 07.2008
Passenger Operator
Connex
11.2004 - 04.2006
Computer Course level 2 and 3
Te Wananga O Aoeteroa
First Line Management And Leadership
Te Wananga O Aotearoa
Master of Arts - English
University of Dhaka
Similar Profiles
Maria Rosaria AbbattistaMaria Rosaria Abbattista
Research Fellow at Auckland Cancer Society Research Centre, The University of AucklandResearch Fellow at Auckland Cancer Society Research Centre, The University of Auckland
Oleg PakshinOleg Pakshin
Venue Presentation & Customer Experience Manager at Auckland Stadiums (a division of Auckland Council)Venue Presentation & Customer Experience Manager at Auckland Stadiums (a division of Auckland Council)
Emma NandEmma Nand
Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)