Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Haya Abdelfadil

Christchurch,New Zealand

Summary

I am a full time Engineering student at the University of Canterbury. Customer service professional with 5 years of experience in diverse retail environments, excelling in problem-solving, team leadership, and customer engagement. Proven track record in resolving customer complaints efficiently and managing financial transactions with precision. Adept at training new employees and driving sales through persuasive communication and effective sales techniques. Dedicated customer service representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in corporate offerings and solutions.

Overview

6
6
years of professional experience

Work History

Customer Service

Dominos Pizza
Rolleston
04.2022 - Current
  • Provide prompt and courteous service to customers, ensuring satisfaction and repeat business
  • Resolve customer complaints efficiently, leading to improved customer retention rates
  • Handle cash transactions accurately, maintaining a balanced cash drawer
  • Assist in training new employees, fostering a collaborative team environment
  • Take deliveries and make pizzas
  • Assisted customers with inquiries, leading to increased satisfaction and repeat business
  • Resolved customer complaints efficiently, improving service quality
  • Managed order processing and ensured timely delivery, enhancing operational efficiency
  • Collaborated with team members to streamline procedures, resulting in smoother operations
  • Prepared ingredients and stocked supplies.

Ordinary Vote Issuing Officer

Electoral Commission
Christchurch
10.2023 - 10.2023
  • Issued ballots efficiently, ensuring accurate voter records and smooth voting process
  • Resolved voter queries promptly, enhancing voter experience and satisfaction
  • Maintained detailed records of issued ballots, ensuring data integrity and compliance
  • Collaborated with team to manage high voter turnout, minimizing wait times and maximizing efficiency.

Customer Service

The Kebab Company
Christchurch
12.2022 - 03.2023
  • Provide prompt and courteous service to customers, ensuring satisfaction and repeat business
  • Resolve customer complaints efficiently, leading to improved customer retention rates
  • Handle cash transactions accurately, maintaining a balanced cash drawer
  • Assist in training new employees, fostering a collaborative team environment.

Customer Service

AME, Culture Galore
Christchurch
02.2019 - 02.2021
  • Provide prompt and courteous service to customers, ensuring satisfaction and repeat business
  • Resolve customer complaints efficiently, improving service quality
  • Managed order processing and ensured timely delivery, enhancing operational efficiency
  • Collaborated with team members to streamline procedures, resulting in smoother operations
  • Prepared ingredients and stocked supplies.

Education

Electrical Engineering -

University of Canterbury
Christchurch
08.2024

NCEA Level 3 -

Burnside High School
Christchurch
11.2023

Skills

  • Time Management
  • Sales Techniques
  • Customer Engagement
  • Problem Solving
  • Cash Handling
  • Employee Training
  • Multitasking
  • Communication Skills
  • Critical Thinking
  • Customer Service

Languages

  • English, Expert
  • Arabic, Expert

References

  • Nirmal Sivarajan, Dominos, +64 22 326 0966
  • Ahmed Farrag, The Kebab Company, +64 21 421 600

Timeline

Ordinary Vote Issuing Officer

Electoral Commission
10.2023 - 10.2023

Customer Service

The Kebab Company
12.2022 - 03.2023

Customer Service

Dominos Pizza
04.2022 - Current

Customer Service

AME, Culture Galore
02.2019 - 02.2021

Electrical Engineering -

University of Canterbury

NCEA Level 3 -

Burnside High School

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Haya Abdelfadil