Hayden Bevan

Prepared and served food and alcoholic beverages including wine, Beer,
sprits to 200 to 500 patrons a night, studied and memorized 30+ local beers
and wines in order to give the best quality recommendation’s to guests ,
Maintained a clean well-stocked bar area by managing inventory , wiping
down surfaces , loading dishes and replenishing fresh ingredients , warmly
invited 200+ patrons with smiles and ensured they were promptly served
and satisfied , handled and processed $5000 + in transactions per shift
using credit, debit and cash payments, while ensuring a safe environment
by coordinating with my team to regulate alcohol consummation and prevent conflicts

Overseeing a team of 3 employees during each shift to ensure productivity
and focus.
Ensuring all employees arrive on time and in correct uniforms, ensuring all
employees carry out their duties to the highest standard,
Working with Systems as Opera, PMS and Tevilvs. Processing transactions
using credit, debit and cash. Ensuring all open folios are closed, Providing a
safe environment to customers and staff, Providing local events and
recommendations to all incoming guests

Kept reception area clean and neat to give visitors positive first impression.

Resolved customer problems and complaints.

Confirmed appointments, communicated with clients, and updated client records.

Responded to inquiries from callers seeking information.

Handling customer inquiries and suggestions courteously and professionally.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Stock take, Preparing and handling in café,
cleaning, with Barista skills, and food presentation , photography
Administration takes, including Taking Client bookings ( singular or Cooperate
bookings) Handling Emails, Cash , eftpos handling, Entering payments into
Banking Spreads, Reformatting bank spreads when incorrect, Un
of company’s products , Entering Marketing numbers , Attending to Clients
complaints escalated major issues to supervisor.

Working with POS , Rezdy

Moved to Hammer Springs for better oppitinutes

Duty Manager: In charge of Maintaining a healthy flow for a team of
4, maintaining a head housekeeper position with housekeeper
equality’s, laundry , a positive encourage atitude towards customers
within the office and around the complex with common knowledge
of the Surrounding Area of Nelson, working with seekdom checking
guests in and out, dealing with eftpos/Cash , Upkeeping the
complex and surrounding grounds , attending to guests complaints
onsite , Maintenance issues if fixable, stock take, laundry ordering.

Receptionist: Working alongside a Manager maintaining guests
and corporates bookings, phone calls, emails & complaints,
while onsite in charge of Guests health and safety, checking in
and out, eftpos/cash handling, end of day financial cut off,
closing office/complex, keeping a positive outlook for the
nighttime outlook, Maintenance issues and upkeeping of
complex. Housekeeper when needed.

Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Mental Health Catch up

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Confirmed appointments, communicated with clients, and updated client records.

Answered phone promptly and directed incoming calls to correct offices.

Kept reception area clean and neat to give visitors positive first impression.

Handled cash transactions and maintained sales and payments records accurately.

Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.