Hayden Bevan
Lake Tekapo ,Mackenzie
Summary
Reliable Freelancer demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments, A record in enhancing guest experiences and streamlining operations, demonstrated during my tenure at VR Group & Multiple Company's, Within any area of Customer base, Sales & Maintenance , I am someone who has a natural Swift flow & ability to connect with customers while still being able to keep detail to any task at hand. I have exceptional staff leadership skills and cash handling, significantly improving service efficiency. I've been able to master handling multiple responsibility's at once , contributing to a increase in patron satisfaction. Adaptability and a keen eye for detail, consistently exceeding employer expectations. Friendly and reliable,skilled at problem resolution and time management. Comfortable working in fast-paced service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience, A jack of all trades
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Tekapo Luxury Apartments
Lake Tekapo, Mackenzie
09.2024 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Streamlined communication channels, improving information flow and decision-making speed.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Established processes to ensure efficient workflow throughout the organization.
Housekeeper
Aspen Lodge Motel
Hanmer Springs
03.2024 - 06.2024
- Overlooking and making sure the standard's was kept up , Following the managers requests.
- Maintenance
- Making sure all Daily tasks were complete , maintaining & upheld a spotless environment for Guests ,
- Having detail within stocking and cleaning all rooms, to restocking products within a restock room
- Maintaining a swiftness flow from taking charge to working within a team environment
F&B Attendant & Duty Manager
VR Group
Hanmer Springs, CAN
04.2023 - 06.2024
- Prepared and served food and alcoholic beverages including wine, Beer, sprits to 200 to 500 patrons a night, studied and memorized 30+ local beers
and wines in order to give the best quality recommendation’s to guests - Maintained a clean well-stocked bar area by managing inventory , replenishing fresh ingredients
- warmly invited 200+ patrons with smiles and ensured they were promptly served and satisfied
- Handled and processed $5000 + in transactions per shift using credit, debit and cash payments
- Ensuring a safe environment
by coordinating with my team to regulate alcohol consummation and prevent conflicts
Receptionist
VR Group
Hanmer Springs, CAN
04.2023 - 10.2023
- Overseeing a team of 3 employees during each shift to ensure productivity
and focus. - Ensuring all employees arrive on time and in correct uniforms, ensuring all employees carry out their duties to the highest standard, working with systems such as Opera, PMS, and Tevilvs.
- Processing transactions using credit, debit, and cash. Ensuring all open folios are closed.
- Providing a safe environment to customers and staff, providing local events and recommendations to all incoming guests.
- Kept reception area clean and neat to give visitors a positive first impression.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
Customer Service Representative
Hanmer Springs Attraction
Hanmer Springs, CAN
10.2022 - 04.2023
- Handling customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Stock take, Preparing and handling in café,
cleaning, with Barista skills, and food presentation , photography - Administration takes, including Taking Client bookings ( singular or Cooperate
bookings) - Handling Emails, Cash , eftpos handling, Entering payments into
Banking Spreads, Reformatting bank spreads when incorrect, Un
of company’s products - , Entering Marketing numbers , Attending to Clients
complaints escalated major issues to supervisor. - Working with POS , Rezdy
Day Manager/Housekeeper
Queen Street Stuidos
Nelson, NSN
12.2021 - 08.2022
- Duty Manager: In charge of Maintaining a healthy flow for a team of 4,
- Maintaining a head housekeeper position with housekeeper equality’s, laundry , a positive encourage attitude towards customers within the office and around the complex with common knowledge
of the Surrounding Area of Nelson - working with seekdom checking
guests in and out, dealing with eftpos/Cash , - Upkeeping the complex and surrounding grounds , attending to guests complaints
onsite - Maintenance issues if fixable,
- Stock take
- laundry ordering.
Receptionist
Richmond Motel & Holiday Park
Nelson, NSN
06.2021 - 02.2022
- Receptionist: Working alongside a Manager maintaining guests and corporates bookings, phone calls, emails & complaints
- while onsite in charge of Guests health and safety
- checking in and out, eftpos/cash handling, end of day financial cut off
- closing office/complex
- Keeping a positive outlook for the
nighttime outlook, - Maintenance issues and upkeeping of
complex. Housekeeper, when needed. - Housekeeper when needed.
Housekeeper
Beaches Suites Nelson
Nelson, NSN
09.2019 - 06.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Receptionist
Gladstone Motel
Nelson, NSN
11.2015 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors a positive first impression.
- Handled cash transactions and maintained sales and payment records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Skills
- Food safety knowledge
- Hygiene and cleanliness
- Adaptability and resilience
- Cash handling proficiency
- Quick and fast learner
- Guest Services
- Attention to Detail
- Staff leadership
- Inventory
- Beverage preparation
- Teamwork and collaboration
- Clear communication
- Team Leadership
- Guest service
- Detail-oriented
- Excelled in fast-paced environments
- Complex Problem-Solving
- Sales Techniques
- Niche for organisation & Systems
- Remote management
- Handy Man Jobs
- Supply Inventory Management
- Interior Designer
Certification
- LCQ
- Managers License ( Supply & sale Alcohol )
- ( In Process of Completing Small Business Study )
Rates
- Available on discussion
- Hourly , Commission Or project Base
References
References available upon request.
Timeline
Manager
Tekapo Luxury Apartments
09.2024 - Current
Housekeeper
Aspen Lodge Motel
03.2024 - 06.2024
F&B Attendant & Duty Manager
VR Group
04.2023 - 06.2024
Receptionist
VR Group
04.2023 - 10.2023
Customer Service Representative
Hanmer Springs Attraction
10.2022 - 04.2023
Day Manager/Housekeeper
Queen Street Stuidos
12.2021 - 08.2022
Receptionist
Richmond Motel & Holiday Park
06.2021 - 02.2022
Housekeeper
Beaches Suites Nelson
09.2019 - 06.2021
Receptionist
Gladstone Motel
11.2015 - 08.2018
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