Hayden Collier
Hamilton,WKO
Summary
I am a results-oriented and highly motivated undergraduate student with a strong passion for leadership and management. Possessing a strong foundation in strategic management and economics, I am eager to translate my academic knowledge into practical experience through a challenging management internship.
Enough with the boring stuff though and more about me! Outside of uni and work life, I like to stay very busy and am always looking for the next adventure. Whether it's cliff jumping or surfing, you'll often find me chasing the next adrenaline rush. And if I'm not doing that I'll be pumping some iron in the gym or slicing my tee shot two fairways over on the golf course!
On a more serious note, I believe that my previous experience with managing multicultural teams in a fast-paced environment has given me the ability to perform well under pressure. I have dealt with a wide variety of customers and certainly some interesting characters over the last five years at Countdown and have probably served every type of customer you could imagine! I think this along with my squash coaching that I do, will translate well when I talk to clients of all ages and backgrounds, as the adaptability I have learnt will be key to satisfying my clients' needs.
Overview
5
5
years of professional experience
Work History
Squash Coach
Self-employed
06.2022 - Current
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Offered constructive feedback and tips to players to help them reach their goals.
- Coached a wide range of players from little juniors to masters.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Developed relationships with players to provide ongoing support and encouragement.
Checkout/Online Supervisor
Countdown
09.2019 - 06.2024
- Supervised multi-cultural teams of employees, enforcing compliance with operational policies and procedures.
- Served and assisted a wide range of customers to meet their needs and maintain customer satisfaction.
- Assisted training of employees to address department needs.
- Resolved customer complaints and returns quickly to maintain customer satisfaction.
- Quickly and accurately counted cash drawers at the end of each shift.
- Learned duties for various positions and provided backup during busy periods.
- Worked a flexible schedule and extra shifts to meet business needs.
Team Member (Casual)
The Warehouse
09.2019 - 03.2023
- Kept work areas clean, organised, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximise performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Bachelor of Business - Strategic Management And Economics
University of Waikato
Hamilton, NZ02.2025
Tauranga Boys' College
Tauranga, NZ12.2021
Skills
Quick Learner
Ability to perform well under pressure
Outstanding customer service skills with vast experience
Great analytical skills
Excellent organising and planning skills
Strong communicator and active listener
Excellent numeracy and literacy skills
Reliable and trustworthy
Great teamwork
Determined and driven to achieve goals and meet performance standards
Referees
Referee 1:
Tania Kiwi
Customer Service Manager at Countdown Papamoa
taniamauricekiwi@yahoo.com
02102479055
Referee 2:
Paula Hamer
Junior co-ordinator at Morrinsville Squash Club
paulamhamer@gmail.com
0275659878
Additional Information
Attended Outward Bound (involving a full day of community service)
Invited to and Attended Summerhill Youth Leadership Academy
Summerhill Youth Leadership Academy Excellence Award
Te Puke Squash Club volunteer (2017-2021)
Keen surfer, golfer, gym addict and squash player
Timeline
Squash Coach
Self-employed
06.2022 - Current
Checkout/Online Supervisor
Countdown
09.2019 - 06.2024
Team Member (Casual)
The Warehouse
09.2019 - 03.2023
Bachelor of Business - Strategic Management And Economics
University of Waikato
Tauranga Boys' College
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