Hayden Double
Rolleston,Canterbury
Summary
I am a well-organised, forward-thinker, successful at coordinating schedules and workflows to meet business demands. I pride myself on being a team player, with a superior work ethic combined with resourceful and upbeat nature. Hardworking, engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cafe Supervisor
The coffee club
Christchurch Airport, Christchurch
10.2023 - 08.2024
- Maintained accurate records of customer orders and sales.
- Supervised staff in providing excellent customer service to patrons.
- Managed inventory, ordering supplies as needed.
- Monitored staff performance, providing feedback and guidance when necessary.
- Resolved customer complaints promptly and professionally.
- Trained new employees on operational procedures and policies.
- Provided support during peak business hours.
- Promoted positive working environment by encouraging team collaboration.
- Established quality control standards for food preparation, presentation, and taste.
- Identified opportunities for cost savings throughout the cafe's operations.
FOH Supervisor
Urban Espresso
Sydenham, CAN
03.2022 - 10.2023
- Company Overview: Country Lane Group
- Front of House - barista
- Staff Management
- Rostering
- Timesheets
- Stock count
- Stock ordering
- Completed store opening and closing procedures and balanced tills
- Country Lane Group
Shift Supervisor
McDonald's Restaurant
Hornby, CAN
11.2020 - 03.2022
- Rostering
- Supervising team of 12 staff members
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
- Customer service - responded to and resolved customer queries and concerns
- Documented daily production and materials usage in Maxtel to track data
- Completed store opening and closing procedures and balanced tills
- Trained new employees and delegated daily tasks and responsibilities
Barista
McDonald's Restaurant
Hornby, CAN
02.2019 - 11.2020
- Barista
- Customer service
- Maintained stock levels
- Cleaning procedures
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
Education
High School Diploma -
Rutherford College
Te Atatu, AUK12.2018
Skills
- Cash handling expertise
- Safety understanding
- Rostering & timesheet management
- Staff management
- Inventory control and record keeping
- Coffee Shop Operations
- Point of sale systems
- Staff Training and Development
- Customer Engagement
- Foodservice
- Timekeeping
Certification
- CM - Certified Manager Certification
- Workplace Safety
- First Aid
- CCO Qualified
References
Available upon request
Hobbies and Interests
- I belong to Parklands United FC, where I play in the Senior Premiere Mens Football Team & Hornby Cricket Club where I play in Senior Mens Team Division 1
- I enjoy watching my Dad and Brother race motorcycles and have also had some training to race as well
- I also enjoy listening to music and helping my Dad with building his outdoor area
Timeline
Cafe Supervisor
The coffee club
10.2023 - 08.2024
FOH Supervisor
Urban Espresso
03.2022 - 10.2023
Shift Supervisor
McDonald's Restaurant
11.2020 - 03.2022
Barista
McDonald's Restaurant
02.2019 - 11.2020
High School Diploma -
Rutherford College
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