Summary
Overview
Work History
Skills
References
Timeline
Generic

Hayden Vaughan

Wanaka,Otago

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognised for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.

Overview

26
26
years of professional experience

Work History

Sales Manager/Contractor

Self-Employed
03.2022 - Current
  • Develop and implement sales strategies to increase market share.
  • Lead Change Management procedures
  • Identify and develop new markets for products or services.
  • Establish relationships with key clients, while maintaining existing customer base.
  • Create and present monthly reports to management on sales performance.
  • Analyse data to identify trends in customer behavior and develop plans accordingly.
  • Develop long-term strategic goals for the company's growth.
  • Train, coach, and mentor junior sales personnel to ensure success in their roles.
  • Provid technical support for customers when needed, answering questions about product features and capabilities.

General Manager

Mastercraft Boats
, New Zealand
10.2016 - 04.2022
  • Successfully increased revenue by 400% in 5 years.
  • Responsible for all boat sales across New Zealand
  • Increased South Island sales by 350% in 12 months
  • Due to the significant increase in the number of Mastercraft boats in both the South Island and North Island, I have established a service network throughout the both Islands
  • Provide both technical and sales training courses as required by Mastercraft Boats
  • Managing corporate and customer events including marketing and communications
  • Designed sales and service strategies to improve revenue and retention.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to HSWA.
  • Strengthened product branding initiatives and maximized outreach overseeing acquisitions, events and business development.
  • Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.

Managing Director, Sales

Action Lab
, Hamilton
10.2016 - 04.2022
  • I established the company in 2016, now recognised as the largest water sports retailer in New Zealand
  • Action Lab (NZ) is the Waikato dealership for BRP (Seadoo Jet Skis and CanAm OffRoad Vehicles). I negotiated the contract to secure Bombardier Recreational Products(BRP).
  • I drove the increase of sales since obtaining the BRP Waikato Dealership from 35 units in year 1 (2017) to 125 units in 2021
  • I maintained the corporate relationship, customer experience and procedure compliance with (BRP) regulations and franchise requirements
  • There was demand for at least 40 extra units, however BRP were unable to supply these due to world wide stock shortages
  • I was responsible for a team of 10 employees, providing them with the skills and experience to do their role
  • I successfully established the workshop in 2018 employing 1 staff member which has grown to a team of 4 in 2021
  • Developed and delivered sales training modules, mentoring and coaching to employees
  • Ensured each client received a personalised customer experience from purchase right through to delivery, resulting in repeat client sales and strong on-going relationships
  • Provided sound oversight including budget management, KPI’s and ensuring the business is meeting the production targets
  • Managing corporate and customer events including marketing and communications.

Sales Manager

Armstrong Watersports
10.2014 - 10.2016
  • Created and finalised quotes to complete deals with vendors and customers.
  • Achieved company growth and brand development through market expansion and sales.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Utilised expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.

Store Manager

Mr Boats Timaru
03.2000 - 10.2014
  • Successfully grew the business into one of South Islands leading water sports destinations
  • Represented Fi-Glass boats (our top brand) at shows across New Zealand and Australia

01.2012 - 01.2014
  • I teamed with Westpac and John Kirwan in a voluntary role to disseminate used copies of John’s book titled All Black’s Don’t Cry
  • I started the initiative after reading the book, and witnessing the effects of depression on people close to me
  • I saw the book as an educational tool and started a plan to obtain second hand copies of the book and work with local schools to have them distributed
  • This led to a partnership with Westpac and John Kirwan to expand the program including public speaking engagements at schools, rural clubs, associations and Universities
  • In excess of 650 copies were distributed throughout the schools I worked alongside before Westpac took the initiative nationwide in 2014.

Plumbing Labourer

CH Faul and 4 Seasons Home and Leisure
03.1998 - 03.2000
  • Promoted to a role in the Sales department, selling all 4 Seasons Home and Leisure products

Skills

  • Established Track Record of Exceptional Sales Results
  • Negotiations Expert and Strong Deal Closer
  • Rapport and Relationship Building
  • Sales Territory Growth
  • Service-Driven Sales
  • Promotional Sales Events
  • Sales and Market Development
  • Brand-Building Strategies
  • Market Intelligence

References

Referees Kevin Norris Managing Director - Stonewood Homes Mobile: 027 485 4134 Tenby Powell Managing Director - Hunter Powell Investments Mobile: 027 473 1654 Aaron Dempsey Director - AD Painting Ltd Mobile: 021 131 4562

Timeline

Sales Manager/Contractor

Self-Employed
03.2022 - Current

General Manager

Mastercraft Boats
10.2016 - 04.2022

Managing Director, Sales

Action Lab
10.2016 - 04.2022

Sales Manager

Armstrong Watersports
10.2014 - 10.2016

01.2012 - 01.2014

Store Manager

Mr Boats Timaru
03.2000 - 10.2014

Plumbing Labourer

CH Faul and 4 Seasons Home and Leisure
03.1998 - 03.2000
Hayden Vaughan