Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Haylea Millar

Christchurch,CAN

Summary

Dynamic leader with extensive experience at ASB Bank, from Customer Service Officer to Advice Centre Manager. Excelled in empowering teams, enhancing ASB's reputation through exceptional judgment in customer service, and implementing the ASB Shine program. Skilled in fostering a positive work environment and adept in strategic decision-making, ensuring world-class customer service and team growth.

Overview

19
19
years of professional experience

Work History

Advice Centre Manager

ASB Bank
11.2024 - Current

Advice Centre Manager

ASB Bank
02.2024 - 11.2024

Advice Centre Assistant Manager

ASB Bank
04.2022 - 02.2024

Personal Banker

ASB Bank
08.2018 - 04.2022

Supervisor Customer Service

ASB Bank
09.2016 - 08.2018

Customer Service Officer

ASB Bank
04.2012 - 09.2016

Customer Service Specialist

ASB Bank
03.2008 - 04.2012

Customer Service Officer

ASB Bank
02.2006 - 03.2008

Education

Diploma - Culinary Arts

Auckland University of Technology
Auckland, NZ

Skills

  • Proven ability to empower others and motivate by creating positive work environment where team members want to help customers and develop themselves
  • Excellent ability to meet team objectives, work collaboratively within regional team, with a strong drive to implement ASB Shine program and practices
  • Continuously lead team meetings and one-on-one coaching sessions to encourage performance and growth within the capabilities within my team
  • Ensure that my team is up to date, knowledgeable and confident in ASB's current policies and practices
  • Proven to exercise good judgment and decision making in escalating concerns and resolving issues in relation to complex customer service requirements and complainants ensuring ASB reputation is maintained and enhanced
  • Continuously helping staff with performance and address issues when applicable
  • Clearly communicate ASB directives and Values to all team members

Interests

My passion has been StarJam I was a volunteer in our local community for the last 7 year’s StarJam Unfortunately closed its doors at the end of last year This has present myself and another like minded person the opportunity to continue in our community to open Launch Dance Selwyn where we continue to inspire young people with disabilities to express themselves through music, dance, singing and performance


My next passion Ruby League, have been a long-time suffering Warriors fan since 1995


Im also a mum to 2 amazing kids Emily and Jack and a fur baby Charlie


Timeline

Advice Centre Manager

ASB Bank
11.2024 - Current

Advice Centre Manager

ASB Bank
02.2024 - 11.2024

Advice Centre Assistant Manager

ASB Bank
04.2022 - 02.2024

Personal Banker

ASB Bank
08.2018 - 04.2022

Supervisor Customer Service

ASB Bank
09.2016 - 08.2018

Customer Service Officer

ASB Bank
04.2012 - 09.2016

Customer Service Specialist

ASB Bank
03.2008 - 04.2012

Customer Service Officer

ASB Bank
02.2006 - 03.2008

Diploma - Culinary Arts

Auckland University of Technology
Haylea Millar