Haylee Graham
Wellington,New Zealand
Summary
Enthusiastic job seeker experienced in front-of-house operations, retail sales and customer service skills. Flexes easily between different positions and serves customers with positive, upbeat style. Hardworking and motivated with multitasking, organization, attention to detail and time management abilities.
Overview
1
1
year of professional experience
Work History
Front of House Employee
Sprig + Fern Brewing Co.
Tawa, Wellington
10.2023 - Current
- Served food and beverages to customers and confirmed complete orders.
- Greeted customers, answered questions and recommended specials
- Ensured that all orders were taken correctly and in a timely manner.
- Performed opening and closing duties such as restocking supplies, cleaning floors, tables, and bar.
- Calculated accurate bill amounts and processed cash and eftpos payments using POS.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Collaborated with other departments within the restaurant on various tasks
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Provided excellent customer service to ensure satisfaction
Sandwich Artist
Subway
Tawa, Wellington
06.2023 - 10.2023
- Organized food preparation stations and regularly replenished supplies.
- Checked expiration dates on products to ensure freshness of items served to customers.
- prepared food and beverages within a 2-3minute time frame to provide fast service to waiting guests.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Used POS system and cash register to receive payments by cash, eftpos, and voucher.
- prepared meats, cheeses and salads to a high standard.
- Cleaned tables, chairs, counters, floors, trays, and dishes each shift.
Retail Assistant
H&M
Lower Hutt, New Zealand
10.2022 - 01.2023
- A part-time job as a Christmas casual in a busy fast paced environment
- Calculated pricing, applied discounts and collected payments to process transactions.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Organized storeroom items neatly on shelves according to size, color or type of item.
Education
NCEA Level 3 (university Entrance) -
Wellington Girls College
Wellington, NZ11-2023
Skills
- Customer service
- Attention to detail
- Team Collaboration
- Positive Attitude
- Critical thinking
- Time management
- Adaptability
- Reservation Management
- Food preparation
- Attention to detail
- Cash Handling
- Professional Appearance
- Menu Knowledge
- Money Handling
- Point of Sale Systems
- Greeting Guests
- Order Taking
- Food Service Standards
- Product Promotions
Accomplishments
- The Learning Place - Communication, 2022, NZQA Unit Standards 11097 - Listens actively to gain information in an interactive situation. 9694 - Demonstrate and apply Knowledge of the communication process theory. 9677 - Communicate in a team or group which has an objective.
- Health and Safety in the Workplace Course, 2022, NZQA Unit Standard 30265 - Apply health and safety risk assessment to a job role.
References
Referees available on request.
Hobbies and Interests
- Travel
- Cooking/Baking
- Reading
- Spending time with friends and family
- Exercise
- Spending time at beaches
Timeline
Front of House Employee
Sprig + Fern Brewing Co.
10.2023 - Current
Sandwich Artist
Subway
06.2023 - 10.2023
Retail Assistant
H&M
10.2022 - 01.2023
NCEA Level 3 (university Entrance) -
Wellington Girls College
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