Haylee McGaughey
Hamilton
Summary
Proven track record in enhancing customer satisfaction and streamlining workflows. Excelled in team collaboration and process improvement, achieving significant efficiency gains. Skilled in Microsoft Office and adept at training and mentoring, demonstrating strong interpersonal skills. Reduced response times and increased productivity, underscoring a commitment to excellence and continuous improvement.
Overview
7
7
years of professional experience
Work History
Member Support Consultant
Southern Cross
08.2024 - Current
- Managed high call volume, maintaining a professional and empathetic demeanour with each client interaction.
- Streamlined support processes for improved efficiency and reduced response times.
- Provided follow-up support to customers, ensuring their satisfaction and further solidifying their loyalty towards the company.
- Consistently met or exceeded performance metrics while maintaining excellent quality scores in all areas of evaluation.
Customer Care Admin
Torpedo7
03.2022 - 07.2024
- Assisted in the development of policies and procedures aimed at improving overall efficiency within the Customer Care department.
- Championed ongoing process improvement initiatives, contributing ideas for optimising new CRM systems used by the Customer Care team, leading to streamlined workflows and increased productivity levels.
- Developed comprehensive training materials for new team members, ensuring a smooth onboarding process.
- Mentored junior consultants in best practices for providing exceptional customer service and technical expertise.
- Coordinated with other departments as necessary for expedited issue resolution, fostering positive interdepartmental relationships.
Service Deli Assistant
Pak 'n' Save
07.2018 - 03.2022
- Collaborated with team members to complete daily tasks efficiently, ensuring a smooth workflow within the department.
- Effectively managed high-volume periods by prioritizing tasks and maintaining composure under pressure.
- Anticipated customer needs through keen observation of shopping habits, proactively addressing questions or concerns before they arose.
- Assisted in training new employees on proper use of equipment, safety procedures, and company policies.
Education
Bachelor of Business - Finance
University of Waikato
Hamilton, NZ11-2021
Skills
- Empathy and patience
- Training and coaching
- Strong interpersonal skills
- Teamwork and collaboration
- Verbal and written communication
- Office administration
- Training and mentoring
- Microsoft windows and office
Timeline
Member Support Consultant
Southern Cross
08.2024 - Current
Customer Care Admin
Torpedo7
03.2022 - 07.2024
Service Deli Assistant
Pak 'n' Save
07.2018 - 03.2022
Bachelor of Business - Finance
University of Waikato
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