Hayley Coles

At Black and White, I am required to maintain a clean and organized workspace for optimal productivity and food safety. I am expected to offer a warm, welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs. I have contributed to a positive team environment through effective communication and collaboration with colleagues. Over the short time I have learnt to manage in all stations and have gained basic barista knowledge.

• As a sales assistant at hunting and fishing ashburton I am expected to give the best experience possible to everyone who enters our shop
• In doing so I use my set of skills such as being a hard worker, dedication, communication, product knowledge and listening skills often
• Behind serving customers I also help with ordering, entering and displaying of stock
• I complete online orders, locate stock and use our system for lots of tasks

• At smiths city, as a sales consultant I was trusted to deliver exceptional service to customers
• Daily I showed my team work, my drive and my understanding of a sales process
• I used the system to order in stock we didn’t have for customers, and set up delivery times/days
• I kept up with all my customers orders regularly, using time management, organisation and efficiency skills
• I was also delegated an area of responsibility
• This included merchandising the area, restocking and general cleaning duties
• I kept up to date with how I was tracking with personal and store kpi

• At sims bakery I was mostly front of house
• I served customers, used the till to process sales
• Made coffees and other drink items such as smoothies and frappes
• I restocked the chillers, pie cabinet and drinks fridge
• I packaged stock ready to go on shelves
• I also occasionally helped prepare sandwiches and some sweets using my knowledge of health and safety at all times

• As a sales consultant at kathmandu it was crucial I had up to date product knowledge, and could distinguish key factors between products and product systems
• I was expected to be very customer centric and always provide the best option or solution for my customers
• I used the system to process sales, order items for customers and fill click and collects
• I helped with visual merchandising, following a plan or sometimes getting to use my full creative reign
• I had to make sure pos signs were up to date and correct