Hayley Dalton
Gisborne
Summary
A dynamic leader with a proven track record at The Boardroom, I excel in strategic planning and team leadership, driving business growth and fostering strong customer relations. My expertise in financial planning and operations management, coupled with a knack for building lasting relationships, has consistently enhanced brand visibility and client loyalty.
Experienced with patient care, clinical support, and emergency response. I have effective communication and critical thinking skills to manage patient needs and coordinate with healthcare teams. Track record of maintaining patient safety and delivering compassionate care in diverse medical settings.
Overview
24
24
years of professional experience
Work History
Owner/Manager of The Boardroom Surf Shop
The Boardroom
01.2003 - Current
- Developed strategic plans to drive business growth and expansion.
- Oversaw day-to-day operations to ensure seamless processes and high efficiency.
- Improved customer satisfaction by implementing client-focused service strategies.
- Created marketing campaigns for increasing brand visibility and customer engagement.
- Built strong relationships with clients to foster loyalty and repeat business.
- Managed financial records to maintain accurate tracking of expenses and income.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
Registered Nurse
Gisborne District Hospital
01.2007 - 10.2009
- Administered patient medications, ensuring adherence to prescribed schedules and dosage requirements.
- Improved patient outcomes by providing comprehensive care and monitoring vital signs.
- Coordinated with healthcare teams to deliver holistic care for patients.
- Enhanced patient comfort with compassionate bedside manner and attentive care.
- Conducted patient assessments to develop personalized care plans.
- Improved accuracy of patient records by meticulously documenting treatments and observations.
- Educated patients and families on healthcare plans, promoting understanding and compliance.
- Maintained sterile environment to facilitate safe and effective patient care.
- Collaborated with multidisciplinary teams for continuity of care.
- Developed patient care strategies for optimal recovery and health maintenance.
- Advocated for patient needs, ensuring individualized and respectful care.
- Improved patient satisfaction with diligent monitoring and timely response to concerns.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Chef Manager
Ubiquitous Super Yacht
01.2001 - 04.2002
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Implemented strict adherence to food safety regulations, ensuring the consistent delivery of safe and delicious meals.
- Continuously updated knowledge of industry trends and incorporated innovative concepts into menu offerings, keeping clients engaged over time.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Consistently met budgetary goals by carefully monitoring expenses and adjusting menu pricing as needed.
- Developed comprehensive menus with a focus on seasonal ingredients and regional flavors, resulting in a unique dining experience.
- Effectively managed food allergen and cross-contamination concerns, ensuring the safety of patrons with dietary restrictions.
- Optimized food presentation techniques for visually appealing plates that enhanced the overall dining experience.
- Spearheaded catering efforts for special events, showcasing culinary expertise and generating additional revenue streams.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen and dining area, improving overall service quality.
Education
Bachelor of Nursing - Nursing
UCOL
Gisborne12-2006
Skills
- Business management
- Financial planning
- Strategic planning
- Team leadership
- Customer relations
- Product development
- Operations management
- Brand management
- Marketing strategy
- Business growth
- Staff training
- Networking skills
- Critical thinking
- Small business operations
- Relationship building
- Staff management
Timeline
Registered Nurse
Gisborne District Hospital
01.2007 - 10.2009
Owner/Manager of The Boardroom Surf Shop
The Boardroom
01.2003 - Current
Chef Manager
Ubiquitous Super Yacht
01.2001 - 04.2002
Bachelor of Nursing - Nursing
UCOL
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