Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hayley Anne Dawson

Summary

I am a mature, honest, and methodical individual seeking employment in the social services
sector. I have four years of experience in this field and many years of customer service experience
in the trucking industry. I am computer literate and possess excellent communication skills, which
enable me to complete tasks effectively, even under high pressure and distractions. As a reliable
team player, I can also work independently with minimal supervision. I utilize my
problem-solving skills, empathy, and compassion, all grounded in my lived experiences.
I am currently studying for a Bachelor's degree in Social Work at Te Wānanga o Aotearoa on
Tuesday evenings. I actively play indoor netball and take great pride in watching my children
excel in combat sports. I also prioritize spending quality time with my grandchildren and whanau.
In the 2018 and 2024 seasons, I managed the Papatoetoe Panthers Senior A rugby league team.
Furthermore, I managed the Aotearoa Maori Under-12s rugby league team at the 2021 NZ Maori
Tournament held in Whakatane.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Support worker - Housing First

Kahui tu Kaha
11.2024 - 03.2025
  • Support tangata to maintain and sustain permanent social housing

Kaimanaaki - Facilitator

Te Taiawa o te ora
03.2024 - 11.2024
  • Implementing behavior programs in schools.

Support worker - Community Housing

Lifewise
12.2022 - 02.2024
  • Supporting whanau when the tenancy is at risk, e.g., cleaning homes, rent arrears, navigating/advocating government, health, and social service agencies, reintegration from jail, employment and housing.

Casual

Tai Ping
01.2020 - 06.2022
  • Devanning/ Truck driver
  • Unloading containers and driving class 1 and 2 trucks delivering consignments within Auckland Metro.

Casual

Perfect Match
  • Company Overview: Curtain Manufacturing
  • Administration, curtain measuring and cutting
  • Curtain Manufacturing

Two-day training (paid)

Randstad
  • Company Overview: Covid tracing support
  • Covid tracing support

Truck Driver

Fliway
10.2018
  • Deliver and pick up freight within Auckland Metro
  • Utilise scanner and manifest

Administration

Akatea Automobiles
  • Filing, invoicing, customer service, scheduling, answering phone and emails, cash handling, product ordering, and practicing health and safety.

Driver

TIMG – Penrose
  • RF scanner
  • Completed One-month project loading and unloading transit van with Auckland High Court Box Files

On Call – Essential Workforce

PMA Global - High brook
  • Company Overview: Warehousing
  • Pick Packing orders for advertising company whose clients are Coca Cola, 2 Degrees, Farmers etc
  • Warehousing

Kitchen Hand

St George Tavern
  • Waitressing-food preparation

Casual (present)

Lowie Recruitment
- Current
  • Company Overview: Warehousing
  • Pick packing, delivery driving, dispatch, administration, customer service
  • Warehousing

Truck driver

Mainstream
06.2018 - 08.2018
  • Deliver and pick up freight to businesses within the Auckland Metro
  • Customer Service utilizing iPad to track and trace progression

Delivery driver

TOLL - Onehunga
10.2017 - 12.2017
  • Deliver and pick up freight to businesses within Auckland metro
  • Customer service utilizing RF scanner to track and trace progression

Delivery driver

Pillars - Ka Pou Whakahou
10.2016 - 05.2017
  • Deliver food hamper

Education

Bachelor of Arts - Social Work

Te Wananga O Aotearoa
Auckland
09-2029

De-escalation, Motivational Interviewing and First aid training -

Lifewise
01.2023

Social Service Bicultural Level 4 -

Te Wananga O Aotearoa
01.2017

Level 4 Business Administration And Technology -

Manukau Institute of Technology
01.2016

Fifth form -

Fairfield College
01.1993

Skills

  • Reliable,
  • Honest
  • Time management
  • Customer service
  • Problem-solving
  • Excellent communication
  • Computer literate
  • Leadership

Certification

  • First aid Certificate
  • Fully Vaccinated
  • Full License

Timeline

Support worker - Housing First

Kahui tu Kaha
11.2024 - 03.2025

Kaimanaaki - Facilitator

Te Taiawa o te ora
03.2024 - 11.2024

Support worker - Community Housing

Lifewise
12.2022 - 02.2024

Casual

Tai Ping
01.2020 - 06.2022

Truck Driver

Fliway
10.2018

Truck driver

Mainstream
06.2018 - 08.2018

Delivery driver

TOLL - Onehunga
10.2017 - 12.2017

Delivery driver

Pillars - Ka Pou Whakahou
10.2016 - 05.2017

De-escalation, Motivational Interviewing and First aid training -

Lifewise

Fifth form -

Fairfield College

Casual

Perfect Match

Two-day training (paid)

Randstad

Administration

Akatea Automobiles

Driver

TIMG – Penrose

On Call – Essential Workforce

PMA Global - High brook

Kitchen Hand

St George Tavern

Casual (present)

Lowie Recruitment
- Current

Bachelor of Arts - Social Work

Te Wananga O Aotearoa

Social Service Bicultural Level 4 -

Te Wananga O Aotearoa

Level 4 Business Administration And Technology -

Manukau Institute of Technology
Hayley Anne Dawson