Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Hayley Fryer

Waikawa beach ,Manakau

Summary

My name is Hayley, I am 33 years old, My family and I recently relocated back to the Horowhenua from the Wellington region. After having two children ( a 4 year and 1 year old) I am looking for a job where I can start in the New Year once I am able to get my 1 year into childcare.

I have experience in running a business from home, as well as retail experience running a florist shop in the Wellington CBD. I am a detail-oriented administrative assistant with experience in customer service, data entry and office management. While at the florist I managed accounts and phones as well dealing with day to day customers and ordering stock.

Having had experience in dealing with customers in person and over the phone, having managed my own business and customers I am familiar with the professionalism required working on reception and being the first face the public see when calling or coming into the office. I have excellent customer service skills and have a great email and phone manner.

I am good with computers and having completed two business courses, I am also familiar with using Gmail . I'm keen to learn more and build on the skills I already have and provide the excellent customer service for my employer.

I am a florist by trade but after nearly 20 years in the industry I am keen to take the customer service skills I have learned within the industry and put them to work in an administrative position.

I am excited to return to work and eager to step into a new career and show case my skills.

Thank you for taking the time to read my CV.

Overview

16
16
years of professional experience

Work History

Website Manager

Gifts On The Gold Coast
01.2019 - 01.2022
  • Troubleshot issues with websites and fixing issues.
  • Uploading new products
  • Configured and purchased domains for websites.
  • Working closely with the owner operator to to improve sales
  • Problem solving
  • Managing phone orders and talking directly to customers over email and phone

Manager

Flowers On Featherston
03.2008 - 04.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Answering phones and talking to customers
  • Managing emails and accounts


  • Nurtured flowers to maintain quality and promote longevity.
  • Provided customers with care directions for flower arrangements.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.

Cleaner

Peter Shakes Jewellery
01.2006 - 01.2008
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Trusted with handling Gold and Diamonds. Handing in any I found while cleaning the work space

Education

Business

Open Polytech
Lower Hutt, NZ
2022

Horticulture

Open Polytechnic of New Zealand
Lower Hutt, NZ
2017

Wellington Girls' College
Wellington, NZ

Nga Tawa Diocesan School
Marton, NZ

Ohau Primary
Ohau
01.1999

Skills

  • Customer service
  • Website design
  • Retail store manager
  • Office management
  • Answering phones
  • E-commerce
  • Restricted driving license
  • Data entry
  • Email management

Reference

Donna Osborne

0061 - 434 618 936


Stuart White

021 110 5052

Timeline

Website Manager

Gifts On The Gold Coast
01.2019 - 01.2022

Manager

Flowers On Featherston
03.2008 - 04.2018

Cleaner

Peter Shakes Jewellery
01.2006 - 01.2008

Business

Open Polytech

Horticulture

Open Polytechnic of New Zealand

Wellington Girls' College

Nga Tawa Diocesan School

Ohau Primary
Hayley Fryer