Hayley Garnett
Auckland
Summary
Highly organized and detail-oriented professional with a robust background in operations and systems management. Currently serving as a Systems and Operations Manager, overseeing the seamless operation of the company's internal CMS while optimizing workflows and troubleshooting issues for effective tool integration. Proven ability to collaborate across teams, manage user permissions, and streamline processes has significantly enhanced efficiency and supported key business objectives. A diverse career path, including experience as a Territory Manager in FMCG and category management at Mighty Ape, has cultivated strong communication, relationship-building, and organizational skills, complemented by the ability to remain composed under pressure through volunteer firefighting experience.
Overview
11
11
years of professional experience
Work History
Systems & Operations Manager
Pure SEO
10.2023 - Current
- Managed approximately 20-30 internal staff and client requests a day
- Manage and maintain the company’s internal CMS.
- Troubleshoot system issues and implement necessary updates or improvements.
- Automate processes to improve efficiency and reduce manual work.
- Monitor system performance and conduct regular audits to ensure optimal functionality.
- Optimized resource allocation, effectively managing budgets and personnel to meet operational goals.
- Streamlined operations with the development of efficient workflows and procedures for team members.
- Maintained detailed documentation of system configurations, ensuring consistency across all platforms during change implementation.
- Reduced downtime by proactively identifying potential issues and troubleshooting accordingly.
111 Emergency Operator
New Zealand Police
03.2023 - 10.2023
- Navigated complex computer systems to access vital information quickly, aiding in efficient decision-making during emergencies.
- Participated in ongoing training programs to stay current on best practices, policies, and procedures for effective emergency management.
- Demonstrated professionalism and adaptability when handling a diverse range of emergency situations from medical crises to criminal incidents.
FMCG Territory Manager
Frucor Suntory
06.2021 - 03.2023
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Achieved sales goals and service targets by cultivating and securing and maintaining customer relationships.
- Managed approximately 20-25 client visits a day whilst meeting order deadlines.
Assistant Category Manager - Toys, Board Games, & Baby
Mighty Ape
02.2015 - 06.2021
- Identified underperforming products and implemented strategies to improve their performance or transition them out of assortment.
- Maintained 50-70 supplier relationships at any given time.
- Increased category sales by implementing strategic pricing and promotional plans.
- Achieved 30% profit growth in managed categories.
Education
Certificate - University Entrance
University of Auckland
Auckland, NZ2010
Certificate - Certificate in Film & Television
Southseas Film & Television School
Auckland2009
Skills
- Proficient in CMS platforms
- Analytical problem-solving skills
- Expertise in system integrations
- Detail-oriented data management
- Effective task management
- Proficient in cross-team communication and collaboration
- Skilled in process improvement and technology integration
- Task prioritization
- Operational efficiency
- MS 365 Suite
- Staff training
- Inventory control
Timeline
Systems & Operations Manager
Pure SEO
10.2023 - Current
111 Emergency Operator
New Zealand Police
03.2023 - 10.2023
FMCG Territory Manager
Frucor Suntory
06.2021 - 03.2023
Assistant Category Manager - Toys, Board Games, & Baby
Mighty Ape
02.2015 - 06.2021
Certificate - University Entrance
University of Auckland
Certificate - Certificate in Film & Television
Southseas Film & Television School
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