Hayley Hiroki
Bay Of Plenty ,Whakatane
Summary
Dynamic barista with proven expertise at Bean Cafe, excelling in coffee preparation and customer service. Recognized for training new staff and enhancing sales through effective up-selling techniques. Committed to maintaining equipment and ensuring food safety, while delivering exceptional experiences that foster customer loyalty.
Overview
6
6
years of professional experience
Work History
Barista/Cook's Assistant
Bean Cafe
Bay Of Plenty , Whakatane
07.2024 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
Cafe Assistant
Volk & Co
Bay Of Plenty , Whakatane
02.2023 - 10.2023
- Followed health and safety regulations when handling food items or operating machinery.
- Provided accurate information regarding ingredients used in different dishes on the menu.
- Kept up-to-date with menus changes and specials offered at the cafe.
- Performed cashier duties such as handling payments, issuing receipts and counting money back to customers.
- Assisted in preparing coffee, tea and other beverages according to customers' orders.
Orchard Worker
JAX horticulture
Bay Of Plenty , Whakatane
02.2022 - 05.2022
- Pruned trees to maintain their health and shape.
- Conducted daily inspections of the orchard to identify any issues requiring attention.
- Assisted with packaging fruits and vegetables for shipment or sale at local markets.
- Provided unblemished produce by using proper picking techniques.
- Used hand tools, ladders and other equipment to complete assigned tasks efficiently.
Bakery Assistant
New World Supermarket
Bay Of Plenty , Whakatane
03.2019 - 11.2019
- Assisted in the preparation of dough for cakes, pies and other baked goods.
- Packaged finished products for sale in retail outlets or for delivery services.
- Mixed batters according to specific recipes, ensuring accuracy in measurements.
- Weighed ingredients and monitored temperatures during baking processes.
- Prepared fillings for pastries and other baked goods based on customer orders.
- Restedock shelves with freshly made products.
- Stocked shelves with freshly baked goods throughout the day.
- Demonstrated knowledge of proper food handling techniques when preparing ingredients.
Crew Member
McDonald’s
Bay Of Plenty , Whakatane
12.2018 - 01.2019
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
Level 3 - Skincare And Makeup
Toi Ohomai
Whakatane 11-2020
Level 3 - Retail Management
Toi Ohomai
Whakatane11-2019
Skills
- Customer service
- Equipment maintenance
- Coffee preparation
- Food safety
- Cash handling
- Employee training
- Sales techniques
- Time management
- Effective communication
- Attention to detail
- Menu knowledge
- Adaptation to changes
- Positive and professional
- Safe food handling practices
- Cash register operation
- Up-selling
- Beverage preparation
- Coffee machinery
- Espresso machine operation
- Display case merchandising
- Front counter maintenance
- Cleanliness
Timeline
Barista/Cook's Assistant
Bean Cafe
07.2024 - Current
Cafe Assistant
Volk & Co
02.2023 - 10.2023
Orchard Worker
JAX horticulture
02.2022 - 05.2022
Bakery Assistant
New World Supermarket
03.2019 - 11.2019
Crew Member
McDonald’s
12.2018 - 01.2019
Level 3 - Skincare And Makeup
Toi Ohomai
Level 3 - Retail Management
Toi Ohomai