Hayley MacKay
Wellington
Summary
Kia-ora,
My name is Hayley and I am a committed Dental Receptionist dedicated to greeting every patient with a smile and running front desk day-to-day operations smoothly. I am a practiced problem-solver with a friendly and caring mentality and excellent communication skills. My strengths include handling insurance claims, managing multi-line phone systems and addressing patients' concerns.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Supreme Dental Concepts
Wellignton Central
10.2022 - Current
- Greeted patients, provided them with necessary paperwork.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Scheduled cleanings and dental appointments for patients using appointment (EXACT) software.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Communicated with patients with compassion while keeping medical information private.
- Completed relevant insurance and other claim forms.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
Housekeeping Room Attendant
Miranda Holiday Park
Miranda, Coromandel
06.2021 - 10.2022
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Replenished room amenities according to established guidelines.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Communicated with maintenance team on damages to repair.
Cafe Assistant
Hauraki Takeaways
Ngatea, Waikato
01.2021 - 06.2021
- Adhered strictly to hygiene protocols while working within the cafe kitchen area.
- Ensured customer satisfaction by providing excellent service and responding promptly to inquiries.
- Assisted in preparing coffee, tea and other beverages according to customers' orders.
- Performed cashier duties such as handling payments, issuing receipts and counting money back to customers.
- Communicated effectively with colleagues in order to ensure smooth operations throughout shifts.
Education
High School Diploma -
Hauraki Plains College
Ngatea, NZ10-2022
Skills
- Payment Processing
- Insurance Verification
- Phone and Email Etiquette
- Issue Resolution
- Punctual and Reliable
- Confidentiality
Affiliations
- Writing - Short stories and Poetry
- Reading
- Running
Certification
- Full Drivers License
References
References available upon request.
Timeline
Dental Receptionist
Supreme Dental Concepts
10.2022 - Current
Housekeeping Room Attendant
Miranda Holiday Park
06.2021 - 10.2022
Cafe Assistant
Hauraki Takeaways
01.2021 - 06.2021
High School Diploma -
Hauraki Plains College
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