Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Education
Timeline
Generic

Hayley MacKay

Ngatea

Summary

Kia-ora,

My name is Hayley and I am motivated, adaptable, and people-focused, bringing a strong work ethic and a positive attitude to every role I take on. With a solid background in administration, I’m confident managing a wide range of tasks, staying organised under pressure, and supporting smooth day-to-day operations. I thrive in fast-paced environments, enjoy learning new skills, and take pride in delivering high-quality work. With a natural ability to connect with others and a keen eye for detail, I aim to contribute meaningfully to any team I join, while continuously growing both professionally and personally.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Administrator

Taylor Property Plus
03.2024 - 12.2024
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Communicated effectively with owners, residents, and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Dental Receptionist

Supreme Dental Concepts
10.2022 - 03.2024
  • Greeted patients, provided them with necessary paperwork.
  • Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
  • Scheduled cleanings and dental appointments for patients using appointment (EXACT) software.
  • Provided assistance to dentists during dental treatments and procedures as needed.
  • Communicated with patients with compassion while keeping medical information private.
  • Completed relevant insurance and other claim forms.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.

Housekeeping Room Attendant

Miranda Holiday Park
06.2021 - 10.2022
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Replenished room amenities according to established guidelines.
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.
  • Assisted colleagues whenever necessary in order to meet deadlines set by management.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
  • Communicated with maintenance team on damages to repair.

Cafe Assistant

Hauraki Takeaways
01.2021 - 06.2021
  • Adhered strictly to hygiene protocols while working within the cafe kitchen area.
  • Ensured customer satisfaction by providing excellent service and responding promptly to inquiries.
  • Assisted in preparing coffee, tea and other beverages according to customers' orders.
  • Performed cashier duties such as handling payments, issuing receipts and counting money back to customers.
  • Communicated effectively with colleagues in order to ensure smooth operations throughout shifts.

Education

High School Diploma -

Hauraki Plains College
10-2022

Skills

  • Payment Processing
  • Phone and Email Etiquette
  • Issue Resolution
  • Punctual and Reliable
  • Confidentiality
  • Leadership
  • Presentation creation
  • Administrative support
  • Project coordination
  • Calendar management

Affiliations

  • Writing - Short stories and Poetry
  • Reading
  • Running

Certification

  • Full Drivers License

References

References available upon request.

Education

NCEA with Excellence

Timeline

Administrator

Taylor Property Plus
03.2024 - 12.2024

Dental Receptionist

Supreme Dental Concepts
10.2022 - 03.2024

Housekeeping Room Attendant

Miranda Holiday Park
06.2021 - 10.2022

Cafe Assistant

Hauraki Takeaways
01.2021 - 06.2021

High School Diploma -

Hauraki Plains College

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Hayley MacKay