Hayley Page
Hamilton,WKO
Summary
Dynamic Operations Support Coordinator and Customer Service Representative with a proven track record at Genesis Energy and Sitel. Excelled in fostering team collaboration and enhancing customer service excellence, significantly improving client satisfaction. Skilled in multitasking, organization, and problem-solving, adept at driving positive outcomes and workplace efficiency.
Overview
23
23
years of professional experience
Work History
Operations Support Coordinator
Genesis Energy
06.2008 - Current
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Complied with systems procedures, business processes, and company policies to promote workplace safety and quality.
- Trained and mentored new team members, fostering a positive work environment that encouraged continuous learning.
- Provided exceptional customer service by addressing issues promptly and offering satisfactory solutions.
Customer Service Representative
Sitel
11.2001 - 06.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
Fraser High School
Hamilton, NZ12.1977
Skills
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Multitasking and Organization
- Problem-solving abilities
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
Timeline
Operations Support Coordinator
Genesis Energy
06.2008 - Current
Customer Service Representative
Sitel
11.2001 - 06.2008
High School Diploma -
Fraser High School
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