Hayley Saunders

• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Organised patient records and secured confidential information to protect privacy.
• Processed patient registrations and insurance information accurately and promptly.
• Coordinated communication between departments to ensure smooth operations.
• Performed data entry tasks into various computer systems accurately and promptly.
• Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
• Managed office supplies inventory by monitoring stock levels, anticipating needs, placing orders, and verifying receipt.

- Casual work at Fitzone while studying and working at Subway

• Coordinated member onboarding processes, facilitating smooth integration into fitness programs.
• Managed membership inquiries, delivering exceptional customer service to improve member satisfaction.
• Developed relationships with members, enhancing community engagement and retention.
• Utilized membership management software to track and update member information accurately.
• Collaborated with team members to improve operational workflows and service delivery.
• Attended meetings with stakeholders and provided updates on progress towards meeting objectives related to member services.
• Conducted outreach programs to promote membership enrollment.
• Processed applications, renewals, and cancellations of membership accounts efficiently.
• Maintained accurate records of all member interactions in the customer database system.
• Collected deposits or payments and arranged for billing.

• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Engaged customers in conversation using effective interpersonal skills.
• Managed time efficiently to ensure timely completion of daily operations and customer service tasks.
• Worked effectively in team environments to make the workplace more productive.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Completed day-to-day duties accurately and efficiently.