Summary
Overview
Work History
Education
Skills
Timeline
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Hayley Smith

Customer Service
Upper Hutt,WGN

Summary

I am a well presented, reliable and enthusiastic individual with excellent attention to detail. Eager to test my skills, learn new things and excel in any position. I’m self-motivated, with an out-going personality who loves to contribute in all areas. Experienced with extensive customer communication skills. I’m always up for a challenge with a commitment to "go the extra mile"

Overview

9
9
years of professional experience

Work History

Administrator

Treescape
08.2022 - Current
  • Customer Service first point of contact. Meeting customers' needs in a timely manner.
  • PO & GR.
  • Filing, Photocopying and Binding.
  • Tracking of jobs.
  • Invoicing.
  • Complaint/ Complement Recording.
  • Booking of Pre-Employment Checks.
  • Booking of Flights and Accommodation.
  • Residential Administrator: Booking of quotes and accepted work. Invoicing upon completion, resolving any issues that may arise, filing of documentation, Organization of crews weekly Job Cards. Working alongside Project Manager.
  • Lower Hutt City Council Contract Administrator: Handling of RFS, Liaising with Council regarding Quotes and Urgent Jobs. Tracking of Jobs, Monthly Reporting, Invoicing.
  • Non Kiwi Rail Contract Work: Referring Jobs to correct project Managers, Tracking of Jobs and Invoicing.
  • Systems used: SAP, Confirm, Fulcrum, Excel, Vault, Teams, Word.
  • Working along side Project Managers and Crew members.

Hairstylist

Prodigy Hair LTD
10.2021 - 08.2022
  • Scheduled customer appointments and rearranged individual time slots to meet demand
  • Worked effectively within teams, exceptional communication with other team members to enhance customer service and results. Assist and offer help to others.
  • Confidence in working individually, making choices to meet customers satisfaction.
  • Work within fast paced environment confidently. Working well under pressure.
  • Exceptional customer service, building trust and rapport with clients, meeting every need from when clientele enter salon.
  • Time management to exception standard.
  • High attention to detail.

I.T Software Customer Service

Kitomba Salon & Spa Software
08.2014 - 05.2018
  • Record, prioritize and resolve enquires, working with full-service Centre team and interaction with other areas within Kitomba
  • Escalated major issues to supervisor.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked with customers to understand needs and provide excellent service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Worked flexible hours across night, weekend and holiday shifts.

Education

N Z Certificate in Emergency Care (First Responder) -

Whitireia Polytech
Porirua, WGN
12-2020

NCEA Level 4 -

Premier Hairdressing
Lower Hutt, WGN
01-2014

Skills

  • Excellent Communication
  • Organized Multi-Tasker
  • Exceptional Customer Service
  • Problem Solving Skills
  • Work well within a team/individually
  • Time Management Skills
  • Good Telephone Etiquette
  • Computer Knowledge
  • Experience In Fast Paced Environments
  • Outgoing And Friendly

Timeline

Administrator

Treescape
08.2022 - Current

Hairstylist

Prodigy Hair LTD
10.2021 - 08.2022

I.T Software Customer Service

Kitomba Salon & Spa Software
08.2014 - 05.2018

N Z Certificate in Emergency Care (First Responder) -

Whitireia Polytech

NCEA Level 4 -

Premier Hairdressing

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Hayley SmithCustomer Service