Hayley Newton

~ Head barista

~ Managed daily operations of the café including staff scheduling, stock management, and customer relations

~ Resolved customer complaints with professionalism and care

~ Trained and supervised new staff

~ Organised 6 monthly maintenance services for equipment

~ Assisted senior stylists with daily tasks
~ Managed appointment bookings and maintained salon cleanliness

~ Responded to emails and Facebook inquiries
~ Provided excellent customer service and ensured client satisfaction during services

~ Carried out services independently and cared for a small clientele

~ Provided excellent customer service, ensuring a positive dining experience
~ Ability to multitask and manage multiple tables efficiently