Hazel Cotter
Feilding,MWT
Summary
Dedicated professional with a track record of enhancing customer satisfaction at Paper Plus through adept problem-solving and strong interpersonal skills. Demonstrated reliability and a robust work ethic, excelling in high-pressure environments. Proven ability in time management and adaptability, significantly improving client relationships and operational efficiency.
Overview
2025
2025
years of professional experience
Work History
Babysitter
Family Members
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Retail Support Assistant
Paper Plus
10.2024 - 02.2025
- Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
- Managed high call volume, prioritizing cases and providing prompt assistance to customers.
- Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Feilding High School
Feilding, NZSkills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Reliability and punctuality
- Adaptable problem-solving
Timeline
Retail Support Assistant
Paper Plus
10.2024 - 02.2025
Babysitter
Family Members
Feilding High School
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