Hazel Snowden
Auckland,New Zealand
Summary
Dynamic and results-driven professional with extensive experience at The Warehouse Kaitaia, excelling in cash handling and customer service. Proven track record in staff training and inventory management, enhancing operational efficiency and customer satisfaction. Recognized for building strong relationships with customers, fostering loyalty and repeat business.
Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction.
Dependable Housekeeping Room Attendant committed to providing exceptional customer service. Folds and counts linens, trains new hires and conducts daily room inspections while remaining attentive to detail. Knowledgeable in hotel policies and standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
Club Paihia
Paihia, Northland
01.2010 - 10.2010
Assistant Checkout Supervisor
The Warehouse Kaitaia
Kaitaia, Kaitaia
01.2004 - 03.2005
- Supervised checkout operations to ensure smooth customer transactions.
- Trained new staff on checkout procedures and customer service standards.
- Managed cash handling processes and maintained accurate till records.
- Resolved customer inquiries and complaints effectively at the checkout area.
- Coordinated with inventory team to ensure product availability at the registers.
- Ensured compliance with health and safety regulations during operations.
- Assisted in scheduling staff shifts to optimize coverage during peak hours.
- Monitored checkout equipment for functionality and reported maintenance needs.
- Supervised a team of cashiers, providing guidance and training on policies and procedures.
- Maintained cleanliness standards at all checkout counters throughout the store.
- Monitored the checkout process to ensure efficient service for customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured accuracy of customer transactions by verifying items and pricing.
- Coordinated with other departments within the store to resolve customer issues quickly.
- Organized staff schedules to ensure adequate coverage during peak hours.
- Developed strategies to improve customer satisfaction levels at the checkout counter.
- Built, counted and broke down cashier drawers daily and diligently resolved discrepancies.
- Coached workers on routine tasks and strategies for handling distraught or unhappy customers.
- Reviewed sales documents such as invoices, purchase orders, delivery notes.
- Trained associates on returns and exchange processing, coupons and promotional requirements.
- Tracked financial data related to register transactions for reporting purposes.
- Implemented new policies and procedures as directed by management.
- Provided feedback to management regarding employee performance issues.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Processed payments promptly for customers to exceed productivity standards.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Education
Rutherford High School
Te Atatu NorthSkills
- Cash handling
- Customer service
- Staff training
- Inventory management
Certification
- I hold a full NZ Drivers Licence
Accomplishments
- Graduated Level 4 Horticulture.
Affiliations
- Diploma in Psychology and Certificate in Counselling Mental Health. I am on my last paper, and I will graduate once I have finished paying off the fees.
Timeline
Housekeeping Room Attendant
Club Paihia
01.2010 - 10.2010
Assistant Checkout Supervisor
The Warehouse Kaitaia
01.2004 - 03.2005
Rutherford High School
References
References available upon request.