Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hazel Williams

Lower Hutt,WGN

Summary

Adept at maintaining high service standards, I excelled in fast-paced environments at Boulcotts Farm Cafe/Bar, enhancing dining experiences through exceptional cleanliness and guest service. Skilled in both customer service and espresso machine operation, my adaptability and strong work ethic contributed to improved service quality and team efficiency.

Overview

4
4
years of professional experience

Work History

Front of House Employee

Boulcotts Farm Cafe/Bar
02.2022 - Current
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
  • Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.

Front of House Employee

Sea Salt Cafe and Eatery
01.2022 - 01.2023
  • Table set up
  • Table service
  • Barista
  • Waitressing


Customer Service Representative

BP Connect
01.2021 - 02.2022
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Monitored food temperatures to comply with safety regulations.
  • Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated coffee machine, blenders, and other equipment.
  • Completed daily waste, bakes and cabinet prep.

Education

Bachelor of Commerce - Management And HR

Victoria University of Wellington
Wellington, NZ
03.2026

Skills

  • Team player attitude
  • Strong Work Ethic
  • Positive demeanor
  • First Aid Training
  • Order Taking
  • Money Handling
  • Adaptability and Flexibility
  • Customer Service
  • Problem-Solving
  • Cleaning and organization
  • Food Running
  • Food and Beverage Service

Timeline

Front of House Employee

Boulcotts Farm Cafe/Bar
02.2022 - Current

Front of House Employee

Sea Salt Cafe and Eatery
01.2022 - 01.2023

Customer Service Representative

BP Connect
01.2021 - 02.2022

Bachelor of Commerce - Management And HR

Victoria University of Wellington

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Hazel Williams