Summary
Overview
Work History
Education
Skills
Languages
Work Availability
I am planning to relocate in AUSTRALIA if ever given a chance to work. I am willing to be trained .
Timeline
Generic

HAZEL MAY EMPHASIS

NEW ZEALAND,MANAWATU

Summary

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than [Number] years. Hardworking [Job Title] brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using [Software] appointment scheduling system to manage over [Number] patients weekly. Organized and accurate in managing patient flow. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

MEDICAL RECEPTIONIST/Medical Office Administrator

MID CENTRAL HEALTH DISTRICT
07.2021 - Current
  • Organized paperwork such as charts and reports for office and patient needs.
  • Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Registered and verified patient records before triage with most up-to-date information.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Supported office staff and operational requirements with administrative tasks.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Prepared and processed patient referrals and transfer requests.

Health Care Assistant

MID CENTRAL HEALTH DISTRICT
09.2020 - 07.2021
  • Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
  • Adhered to patient special diets and provided supplementary drinks under nursing staff supervision.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Demonstrated commitment to quality improvement initiatives within the facility, contributing ideas for process enhancements that benefited both staff and patients alike.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Collected biological samples for testing and lab work, in alignment with health and safety protocols.
  • Documented patient information and care activities in electronic health record.
  • Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.

Disability Support Worker

NEW ZEALAND CARE
06.2019 - 09.2020
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Maintained detailed records of patient progress, documentation of services and case notes.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Entertained, conversed, and read aloud to keep patients mentally alert.

CAREGIVER/Senior Health Care Assistant

SUMMERSET BY THE RANGES
05.2017 - 06.2019
  • Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
  • Assisted with daily living activities, running errands, and household chores.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Completed regular check-ins and progress report for each client.
  • Scheduled daily and weekly care hours for client caseload.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Assisted patients with self-administered medications.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Recorded status and duties completed in logbooks for management.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.

Real Estate Broker

FILIPINO HOMES
03.2011 - 10.2015
  • Generated new leads through strategic prospecting efforts, including cold calling, door knocking, and community events participation.
  • Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
  • Evaluated properties for potential salability and pricing.
  • Streamlined the transaction process for clients with efficient coordination of inspections, appraisals, and closing activities.
  • Generated leads and qualified prospects, facilitating smooth property transactions.
  • Negotiated purchase contracts and lease agreements to establish maximum value for clients.
  • Collaborated with mortgage brokers, attorneys, and other stakeholders to expedite processes while maintaining clear communication channels throughout each transaction.
  • Advocated for client needs and obtained desired considerations for sales and purchases.
  • Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
  • Increased property sales by developing and implementing innovative marketing strategies for residential and commercial properties.
  • Arranged for inspections and surveys of sold properties.
  • Established and developed real estate agency, driving recruitment, and operational growth.

Education

No Degree - HEALTH CARE ASSISTANT/SUPPORT WORKER LEVEL-4

HOROWHENUA LEARNING CENTRE
LEVIN
12.2019

No Degree - COMPLETED CAREGIVER COURSE/GRADUATED

ZANIVIV CAREGIVER SCHOOL
TALISAY CEBU PHILIPPINES
10.2011

No Degree - BS-BIOLOGY IN PHYSICAL THERAPY

SOUTHWESTERN UNIVERSITY
URGELLO,CEBU CITY PHILIPPINES
06.1999

High School Diploma -

ST. CATHERINES COLLEGE
CARCAR CEBU PHILIPPINES
06.1994

Skills

  • Patient Registration
  • Patient Billing
  • Patient Referral
  • Relationship Building
  • Staff Leadership
  • Referral Verification
  • Collaboration and Teamwork
  • Medical Transcription
  • Medical Records Verification
  • Equipment Troubleshooting and Maintenance
  • Telephone Etiquette
  • Paperwork coordination
  • Patient Relations
  • Medical Report Preparation
  • Electronic Recordkeeping
  • Administrative Support
  • Data Entry
  • Front Desk Operations
  • Mail Management
  • Patient Eligibility Requirements
  • Clerical Support
  • Office Administration

Languages

English
Professional Working
TAGALOG
Full Professional
VISAYAN
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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I am planning to relocate in AUSTRALIA if ever given a chance to work. I am willing to be trained .

I am planning to relocate in AUSTRALIA if given a chance. I just got my New Zealand Citizenship and I also have my New Zealand Passport.

I am very willing to be trained, and I am a fast learner. I wanted to explore another new things, another new job and environment. Personally I am very particular in cleanliness specially at my own space, my home and my work area. I love to see my surroundings clean and immaculate. I wanted to try this JOB to learn more and to earn good money. I've heard that working in FIFO is a good savings and a good opportunity.

Timeline

MEDICAL RECEPTIONIST/Medical Office Administrator

MID CENTRAL HEALTH DISTRICT
07.2021 - Current

Health Care Assistant

MID CENTRAL HEALTH DISTRICT
09.2020 - 07.2021

Disability Support Worker

NEW ZEALAND CARE
06.2019 - 09.2020

CAREGIVER/Senior Health Care Assistant

SUMMERSET BY THE RANGES
05.2017 - 06.2019

Real Estate Broker

FILIPINO HOMES
03.2011 - 10.2015

No Degree - HEALTH CARE ASSISTANT/SUPPORT WORKER LEVEL-4

HOROWHENUA LEARNING CENTRE

No Degree - COMPLETED CAREGIVER COURSE/GRADUATED

ZANIVIV CAREGIVER SCHOOL

No Degree - BS-BIOLOGY IN PHYSICAL THERAPY

SOUTHWESTERN UNIVERSITY

High School Diploma -

ST. CATHERINES COLLEGE
HAZEL MAY EMPHASIS