Heather Bunting

Managed the day-to-day activities of the Waikato sales office by handling all walk in customers and phone inquiries in the Showroom.

Co-Ordinated maintenance and glaze on site requirements.

Co-Ordinated marketing materials for the showroom and followed all documentation systems required by management to ensure a consistent paper trail across the whole company.

Contributed to the smooth running of the business by carrying out small non-admin jobs as requested by management.

Worked alongside the Waikato sales manager, servicing and meeting all clients needs, exceeding clients expectations.

• Established welcoming atmosphere by greeting each guest warmly.
• Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
• Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
• Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
• Helped guests at tables when in need of assistance.

• Trained new staff in front-of-house procedures, customer relations, and cleaning.
• Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
• Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
• Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
• Took on the responsibility to help in the kitchen with baking and prep when needed.
• Processed customer payments and balanced cash drawers.

• Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
• Resolved guests complaints while maintaining positive customer environment.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
• Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
• Took on the responsibility as a special events coordinator. Working evenings and weekends for events such as engagement parties, 21sts, Birthdays & more. Catering from 30 up to 100 people.