Heather-Lynn Potgieter

• Analysis and optimize customer cooling water systems and Steam systems to ensure they are running according to specification and complying with relevant regulation
• Grow my customer base through identifying needs and offering relevant solutions
• I have built solid, multi leveled relationships with my customers earning their trust over the past 20 months through good communication, training and being willing to address issues and working as a team to solve them
• I implemented a fair cost for service for clients that were historically receiving this service for free During this process I convinced the clients that there was value in what my company offered and despite some tough negotiation the clients have remained our client
• I have sold and successfully installed 6 controllers on three sites and have been able to demonstrate their value through the information these controllers give, I have successfully resolved technical issues that wasted much time at various plants through perseverance and asking pertinent questions with very little technical support.
• Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
• Acted as main point of contact in matters relating to client concerns and needs.
• Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
• Negotiated contracts and closed agreements to maximize profits.
• Listened to customer needs to identify and recommend best products and services.

• I was approached by management to participate in the overhauling of the stock management process.
• Completed lab tests and communicated results to supervising staff.
• Prepared test samples and obtained and recorded test data in accordance with standards using AAS, Titrimetric Analysis and Gas Chromotagraphy.
• Supported cleanliness and health standards to foster safe and effective sample analysis.
• Used time management and adaptability skills to prioritize and run multiple tests.
• Attended lab meetings to participate in research discussions.
• Performed daily housekeeping tasks driving efficient laboratory operations.
• Recorded known control values from technical instruments to boost reliability and accuracy in test results reporting.
• Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns.
• Maintained, calibrated and troubleshot pH probes, EC meters, balances, automatic pipettes and diluters.

• Establish a laboratory to conduct analytical testing on mine waste material Training and supervising the staff regarding sample analysis and sample procurement Liaising and engaging with the relevant plants to ensure suitability of material running through the plants
• Guided team members and educated about responsibilities and assigned duties.
• Updated project plans based on changing objectives, specifications and staff availability.
• Maintained close connection with project personnel to quickly identify and resolve problems.
• Brought in additional project personnel and resources to meet demands.
• Conveyed project objectives to internal and external stakeholders and maintained open communication to assess progress against targets.
• Devised project strategies and scopes in accordance with established methodologies from conceptualizing ideas to implementing plans and optimizing operations.
• Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.

• Learnt how to trade the JSE Stock Exchange
• Technically Analysed shares in the JSE Top 40 on a daily basis
• Responsible for Budgeting
• Responsible for ensuring Systems and paperwork were FAIS and FICA compliant,

• Helped to build and service a client base of 7000 clients at Nashua Mobile consistently among the top performing branches
• Personally, reduced our expired base of customers from 10.5% to 1.5% over 12 months by listening to customers’ needs and complaints and addressing them
• Our customer base had the best retention figures in the country
• Managed the customer base through recruiting, training, and monitoring all staff to ensure maximum client satisfaction in the most profitable manner.
• Built relationships with new and existing customers by personally interviewing to identify needs and preferences and delivered products and services that fit customer perfectly.
• Managed branch sales, customer service, finances and record keeping.
• Resolved customer complaints to maintain high level of satisfaction.
• Recruited, interviewed, hired and trained employees, planned, assigned and directed work, appraised performance and inspired engaged team to please and retain customers.
• Managed overall branch performance, conducted sales activities in large geographical territory, developed deep customer base and cultivated highest customer satisfaction ratings.
• Established overall growth, sales and profit objectives for branch in coordination with corporate office and established and adhered to annual branch budget.
• Coached, developed and motivated team to achieve revenue goals.
• Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.

• Designed and implemented a course to teach plant personnel how to correctly operate the AAS, how to prepare waste solutions and the correct use of standard solutions thereby empowering them to make informed decisions regarding plant operation
• Assessed business needs and planned improvements by consulting closely with management.
• Improved quality of instruction by assessing program successes and improving deficient areas.
• Identified and addressed training needs by collaborating with management and requesting more resources if necessary.
• Established and provided appropriate instructional materials and training outlines for management-level implementation.

• Manage staff and resources in the Chemical laboratory.
• Reporting of results and maintaining records
• Maintenance and calibration of all instrumentation according to procedure
• Liaise with environmental officer and plant superintendent
• Generated monthly Quality Control reports.
• Oversaw quality control initiatives to optimize laboratory performance.
• Determined effective schedules by taking into consideration individual employee preferences and overall coverage needs.
• Kept equipment in good working order and facilities clean, neat and organized.
• Evaluated test system performance and corrected issues to address underperformance.
• Evaluated and assessed lab equipment to resolve malfunctions and restore functionality.

• Analyse material from plant for gold and base metals
• Simulated leach processes to determine cause of gold rate inefficiency
• Analysis of borehole waters to determine the impact of the mining activity on the surrounding natural resources .
• Participated in regular meetings with management to assess and address issues and identify and implement improvements.
• Performed quality assurance to assess data and validate results.

• Investigated new methods
• Area of specific duty – Maintenance of instrumentation
• Hold daily meetings with subordinates
• Controlling interlab quality control
• Planning and organising workforce to obtain maximum output
• Implementation of safety procedures and policies within my section
• Verified functionality and accurate calibration of laboratory equipment, spectrometers and chromatographs.
• Recorded and calculated analytical results on spreadsheets, enabling sharing with other scientists.
• Ordered supplies, inventoried chemicals and materials and summarized and recorded data to meet control and research requirements.
• Generated monthly Quality Control reports.
• Oversaw quality control initiatives to optimize laboratory performance.
• Determined effective schedules by taking into consideration individual employee preferences and overall coverage needs.
• Evaluated test system performance and corrected issues to address underperformance.
• Evaluated and assessed lab equipment to resolve malfunctions and restore functionality.
• Maintained and calibrated lab instruments and equipment to streamline use.

Analysis of mining samples and environmental water samples using various analytical techniques : AAS; Titrimetric analysis; Gravimetric techniques; X ray fluorescence spectroscopy; Gas chromatography; HPLC Chromatography

• Verified functionality and accurate calibration of laboratory equipment, spectrometers and chromatographs.
• Recorded and calculated analytical results on spreadsheets, enabling sharing with other scientists.

• Principles of Supervision
• Advanced principles of Supervision
• Modular Analysts Certificate Anglogold
• NOSA Safety
• Louis Allan Management Course
• Assertiveness Course
• Management for Technical Supervisors
• Plan and Conduct Assessment of learning Outcomes
• PAC3 Nalco Cooling Water Technology
• PAC2 Nalco Boilers
• Post Graduate Certificate Education Maths and Science Methodology