Summary
Overview
Work History
Education
Skills
Timeline
Intern

Heather McKenzie

Cromwell,OTA

Summary

Dynamic and detail-oriented professional with experience at New World Cromwell, excelling in food safety practices and sanitation standards. Proven ability to enhance team efficiency and customer satisfaction through effective communication and teamwork. Skilled in sausage making, with a strong commitment to maintaining high-quality standards in food preparation and service.

Overview

11
11
years of professional experience

Work History

Butcher Shop Assistant

New World Cromwell
10.2022 - Current
  • Collaborated with team members to prepare meat products for display and sale.
  • Observed and practiced food safety standards to maintain quality assurance in meat handling.
  • Maintained a clean and organized workspace, ensuring efficient operations and adherence to health and safety regulations.
  • Increased efficiency by assisting fellow butchers during peak hours or when shortstaffed.
  • Assisted in training new employees on butcher shop procedures, safety protocols, and customer service techniques.
  • Used proper sanitation and food safety techniques to prevent food contamination and illness.
  • Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
  • Rotated products to sell before expiration dates, prevent waste and keep food safety in check.

Cafe Worker

Warbirds And Wheels Cafe
02.2020 - 10.2022
  • Maintained cleanliness and organization of workstations to ensure efficient workflow.
  • Provided exceptional customer service, resolving inquiries and complaints effectively.
  • Collaborated with team members to create a welcoming environment for patrons.
  • Handled cash register operations, ensuring accurate transactions and daily reconciliations.
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Supported fellow team members in achieving a smooth workflow during peak hours.

Cafe Worker

Dough Sea Dough
02.2016 - 02.2020
  • Operated espresso machine to prepare high-quality beverages for customers.
  • Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
  • Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
  • Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared salads, soups and sandwiches for customers.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.

Butchery Assistant

New World Cromwell
06.2014 - 02.2016
  • Maintained cleanliness of workstations, contributing to a safe and organized environment for staff and customers.
  • Demonstrated versatility by cross-training in various roles within the butchery department, increasing overall efficiency.
  • Wrapped meat produce to maintain quality, freshness and condition.

Education

Trade Certificates - Food Hygiene

Gore High School
Gore, NZ
01-1980

Skills

  • Sausage making
  • Stock rotation
  • Sanitation standards
  • Food safety practices
  • Teamwork
  • Friendly and helpful
  • Time management
  • Attention to detail

Timeline

Butcher Shop Assistant

New World Cromwell
10.2022 - Current

Cafe Worker

Warbirds And Wheels Cafe
02.2020 - 10.2022

Cafe Worker

Dough Sea Dough
02.2016 - 02.2020

Butchery Assistant

New World Cromwell
06.2014 - 02.2016

Trade Certificates - Food Hygiene

Gore High School

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Heather McKenzie