Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Languages
Timeline
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HEATHER O'HAGAN

Manurewa,Auckland

Summary

Dynamic Sales Representative with a proven track record at PVH Brands, excelling in customer engagement and relationship building. Demonstrated strong communication and problem-solving skills, consistently enhancing customer satisfaction and driving sales. Adept at managing transactions and maintaining an organized sales environment, contributing to sustained revenue growth.

Overview

12
12
years of professional experience

Work History

Sales Representative

PVH Brands(Tommy Hilfiger)
Onehunga, Auckland
09.2024 - Current
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Operated register, handled cash and processed credit card transactions.
  • Interim 2IC

Hairdresser

Schnips PHd
07.2014 - 10.2017
  • Ensure finished hairstyles meet customer expectations.
  • Building and maintaining client relationships.
  • Selling and upselling hair products and services.
  • Performing hair colouring methods.
  • Creating hairstyles for formal events.
  • Scheduling and taking appointments.
  • Cleaning and cutting hair.
  • Adhering to cleanliness standards.
  • Consultations with customers to discuss treatments.
  • Maintaining customer records.
  • Maintaining product and stock levels.

Cashier/Receptionist

Bunnings Warehouse
04.2013 - 07.2014
  • Managing cash and EFTPOS transactions as well as existing trade accounts.
  • Assisted team members with day-to-day tasks such as stocktaking.
  • Maintaining and displaying the highest level of customer service at all times.
  • Ordering office supplies.
  • Administration work such as invoicing, answering customer emails and calls and trying to achieve the best outcome for my company and the customers.

Education

NCEA level 3(Excellence) and 4 in Hairdressing

Cut Above Academy
09.2014

NCEA level 2

C.A.G Corporate Acacdemy Group
09.2012

NCEA level 1

Alfriston College
04.2012

Skills

  • Excellence Communication
  • Self Motivated
  • Time and Organization
  • Management
  • Team and Collaboration
  • Cultural Awareness
  • Problem Solving

Hobbies and Interests

  • Reading
  • Arts and crafts
  • Hair Styling

References

Tommy Hilfiger - (2IC)

Michelle Taia

Email: michelletaia88@gmail.com 

Phone: 021-023-67206

Telnet Services Limited - Senior CSR

Hannah Robinson

Email: Hannah.robinson@telnet.nz

Phone: 021-023-99229

Languages

English

Timeline

Sales Representative

PVH Brands(Tommy Hilfiger)
09.2024 - Current

Hairdresser

Schnips PHd
07.2014 - 10.2017

Cashier/Receptionist

Bunnings Warehouse
04.2013 - 07.2014

NCEA level 3(Excellence) and 4 in Hairdressing

Cut Above Academy

NCEA level 2

C.A.G Corporate Acacdemy Group

NCEA level 1

Alfriston College

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HEATHER O'HAGAN