Heather Osborne

• Specialising in Complex cares - Spinal
• Coordinated with different service providers to meet clients' individual needs.
• Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
• Assisted clients in achieving greater independence.

• Originally worked here also 2014-2019.
• Supporting Wharioa in 12 bed residential facility.
• Handled emergency situations with a calm and focused demeanor, following established protocols to ensure resident safety.
• Conducted regular safety checks within the residential facility, identifying potential hazards and addressing them promptly.
• Developed strong rapport with residents by actively listening to their needs and offering empathy during difficult times.
• Managed challenging behaviours effectively through de-escalation techniques and crisis intervention strategies.
• Participated in ongoing personnel development opportunities to enhance skills and stay current on industry best practices.
• Documented patient information and care activities in electronic health record.

• Supporting a young male (24/7 care) in his family home
• EIF Funding
• Wilson's Disease
• Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
• Assisted client with daily living needs to maintain self-esteem and general wellness.
• Transported client to appointments, shopping venues and entertainment events according to determined schedule.
• Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
• Mentored new support workers by providing guidance, sharing best practices, and effective client-centered care techniques.

• Extremely Complex Care Tetraplegic male (ACC Funded). Trachea Cares, Suction, Cough Assist, PEG, SPC, OBS, AIRVO
• Rest Home Facility
• Developed strong rapport with client by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
• Maintained detailed records of client progress.
• Collaborated with interdisciplinary teams to develop and implement individualized care plan
• Assisted client with personal care tasks, preserving their dignity and promoting independence

Left Due to Covid Outbreak

• Physical and Mental Disabilities
• Supporting clients in both community and residential setting.
• Assisted clients in achieving greater independence, through guidance and encouragement.
• Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
• Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
• Maintained accurate case records to track progress, sharing relevant updates with management

• Residential and Community
• Working in various areas including vocational, challenging behaviours and autism.
• Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
• Advocated for client rights, ensuring access to necessary services and resources.
• Collaborated with multidisciplinary teams to ensure correct delivery of community support services
• Contributed to continuous improvement of support services by participating in training and professional development opportunities.
• Encouraged community socialization for clients by organizing group outings and social events.