Heather Prescott
Stoke,Nelson
Summary
Dedicated and skilled professional with extensive experience as a Cook and Duty Manager in fast-paced hospitality environments. Proven ability to lead kitchen operations with a focus on high-quality food preparation, efficient workflow, and exceptional customer service. Adept at managing staff, overseeing daily operations, and ensuring health and safety adherence. Currently pursuing a Certificate in Marine Studies, demonstrating a commitment to continuous learning and a broadening of skills. Known for excellent organizational skills, a strong work ethic, and the ability to thrive under pressure. Passionate about delivering outstanding dining experiences, driving team performance, and exploring new professional avenues.
Overview
13
13
years of professional experience
Work History
CHURLY’S
03.2024 - Current
- In my part-time role, I specialize in crafting cocktails and selling craft beers
- This position involves mixing and serving a variety of cocktails to customer specifications, maintaining an extensive knowledge of craft beers, and providing recommendations to enhance the customer experience.
THE RECRUITMENT NETWORK
02.2024 - Current
- Employed through a recruitment agency to manage stadium events, I am responsible for overseeing event operations, coordinating staff, and ensuring the smooth execution of large-scale events.
Cook and Duty Manager
YU GROUP
02.2023 - Current
- In my current role, I handle a range of key responsibilities including creating staff rosters, managing venue operations, and overseeing cooking activities. Also responsible for organizing events, ordering supplies, and writing drink lists. This role involves ensuring smooth daily operations and enhancing the overall guest experience through effective management and attention to detail.
Bar Manager
SPEIGHTS ALE HOUSE
09.2018 - 02.2023
- Initially, I worked as a Bar Manager, where my responsibilities included supervising staff, balancing cash registers, arranging entertainment, conducting stocktakes, and managing various front-of-house duties. Due to a staff shortage, I transitioned to the kitchen, leveraging my prior cooking experience. I quickly acquired the skills needed to manage the pass independently and efficiently.
Bar Manager
RATTLE N’ HUM
01.2017 - 01.2018
- I managed a small to medium-sized team, oversaw the preparation of the full menu, and handled substantial amounts of money from gaming machines. Additionally, I obtained updated harm minimization certificates during my tenure.
Bar Manager
SHARK CLUB
01.2012 - 01.2017
- In this role, I managed a team of 8, including security personnel, to ensure a safe and enjoyable atmosphere. My responsibilities included ordering and managing stock, creating staff rosters, organizing weekly entertainment, performing general bar maintenance, and training staff.
Education
Certificate in Marine Studies -
Leaning Cloud Correspondence
11.2024
Certificate in Computing, Level 3 -
[Open Polytechnic]
01.2024
NCEA Level 1 Certificate -
[Nelson College for Girls]
01.2008
Skills
- Customer Service Excellence: Proficient in anticipating and responding to guest needs, handling complaints, and ensuring a positive experience
- Communication Skills: Proficiency in clear, effective communication with guests, team members, and other stakeholders, both verbally and in writing
- Leadership and Team Management: Experience in managing or mentoring staff, coordinating teams, and fostering a collaborative environment
- Adaptability and Problem Solving: Capability to handle unexpected situations and adjust to various roles and responsibilities with ease
Personal Information
Date of Birth: 04/29/91
References
- Stephen Morris, Yu Group Company, FOH Manager, 0212626778, stephen@yugroup.co.nz
- Casey Mundell, Yu Group, HR, 0212557248, hr@yugroup.co.nz
- Tukua Toma, Churlys, Venue Manager, 0212247663
- Chris Watson, Speights Ale House, Owner, 021775229, chris@alehousenelson.co.nz
Timeline
CHURLY’S
03.2024 - Current
THE RECRUITMENT NETWORK
02.2024 - Current
Cook and Duty Manager
YU GROUP
02.2023 - Current
Bar Manager
SPEIGHTS ALE HOUSE
09.2018 - 02.2023
Bar Manager
RATTLE N’ HUM
01.2017 - 01.2018
Bar Manager
SHARK CLUB
01.2012 - 01.2017
Certificate in Marine Studies -
Leaning Cloud Correspondence
Certificate in Computing, Level 3 -
[Open Polytechnic]
NCEA Level 1 Certificate -
[Nelson College for Girls]
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