Heather Rameka
Auckland,AUK
Summary
Dynamic and engaging professional with a strong background in customer service at Bar And Wait Staff. Proven ability to multitask and maintain cleanliness while creating signature cocktails. Highly reliable team player, skilled in training new staff and enhancing workflow efficiency, ensuring exceptional customer satisfaction and operational excellence.
Overview
2025
2025
years of professional experience
Work History
Bartender
Bar And Wait Staff
Auckland, AUK
10.2023 - 02.2025
- Mix and serve beverages to meet customer preferences and enhance satisfaction.
- Maintain cleanliness of bar area, ensuring compliance with health and safety standards.
- Collaborate with wait staff to coordinate timely service during peak hours.
- Process customer orders efficiently using point-of-sale systems for smooth transactions.
- Monitor inventory levels, assisting in restocking supplies as needed to minimize shortages.
- Create signature cocktails, showcasing creativity while adhering to established recipes.
- Train new bartenders on operational procedures and customer service best practices.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Kiwifruit Packer
DMS
Te Puna, BOP
2012 - 2016
- Packaged kiwifruit efficiently, ensuring adherence to quality standards and safety protocols.
- Operated packing machinery, maintaining optimal performance and minimizing downtime.
- Conducted quality inspections, identifying defects and ensuring product integrity before shipment.
- Collaborated with team members to streamline packing processes and enhance workflow efficiency.
- Assisted in training new staff on proper packing techniques and safety procedures.
- Monitored inventory levels of packaging materials, reporting shortages to management promptly.
- Implemented best practices for waste reduction during packing operations, contributing to sustainability efforts.
- Maintained a clean and organized work environment, complying with health and safety regulations.
- Enhanced packing efficiency by implementing organized workstations and streamlined processes.
- Contributed to cost reduction efforts through resourceful use of supplies and minimizing production errors.
- Increased overall packing capacity by upgrading equipment and optimizing workspace layouts.
- Minimized waste through responsible usage of materials and efficient recycling practices.
- Kept detailed logs of completed orders, enabling accurate tracking and reporting for management review.
- Assisted in training new employees on proper packing procedures, contributing to a skilled workforce.
- Reduced fruit damage during packing by utilizing proper handling techniques and gentle care.
Packing Line QC
EastPack - Quarry Rd
Tauranga, BOP
03.2017 - 2023
- Demonstrated self-motivation consistently.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Second Hand Shop
SPCA
Tauranga, BOP
10.2012 - 11.2013
- Assisted in daily animal care routines, ensuring health and well-being of shelter animals.
- Provided support in maintaining cleanliness and organization of animal habitats.
- Engaged with visitors, educating them on animal adoption processes and responsible pet ownership.
- Monitored animal behavior, reporting concerns to senior staff for timely intervention.
- Participated in fundraising events, promoting awareness for shelter initiatives and community involvement.
- Collaborated with team members to develop enrichment activities for shelter animals' mental stimulation.
- Trained new volunteers on proper handling techniques and safety protocols during animal interactions.
- Improved team productivity by effectively communicating with coworkers and supervisors on project requirements.
Skills
Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Cash register operation
- Menu memorization
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Professional appearance
- Alcohol awareness
- Food service
- Team training and development
- New hire training
- Beverage preparation
- Drink preparation techniques
- Inventory
- Classic cocktails
- Performance improvement
- Food running
- Staff management
- Changing beer kegs
- Strong multitasking
- Order management
- Food preparation
- Ordering procedures
- Garnishing drinks
- Preparing garnishes
- Group reservations management
- Organizational growth
- Bar equipment use
- Cash and credit transactions
- Able to stand [number] hours
- Craft cocktail preparation
- Safe service compliance
- Bar restocking
- Bar service preparation
- Safe food handling procedures
- Glassware management
- Beverage supply orders
- Multilingual in [languages]
- Beer and wine recommendations
- Hospitality and accommodation
- Cocktail list development
- Menu design
- Excellent judgment
- Safe serving practices
- Maintaining a clean bar
- Fast learner
Customer service
Highly reliable
Team player attitude
Patience and tolerance
Outgoing personality
Engaging personality
Cleanliness and hygiene
Timeline
Bartender
Bar And Wait Staff
10.2023 - 02.2025
Packing Line QC
EastPack - Quarry Rd
03.2017 - 2023
Second Hand Shop
SPCA
10.2012 - 11.2013
Kiwifruit Packer
DMS
2012 - 2016