Heaven Maru
Johnsonville,WGN
Summary
Motivated individual with experience in customer service and maintaining business practices. Skilled in building customer relationships and understanding customer needs. Detail-oriented with the ability to handle multiple projects simultaneously, interested in new challenges and working environments.
Overview
6
6
years of professional experience
Work History
Online Assistant
Countdown Grenada North
06.2023 - Current
- Collaborated with other team members to complete orders in a timely fashion
- Worked a flexible afternoon schedule to ensure quality of orders picked in the afternoon were maintained and completed on time
- Under went food control and quality training to ensure all perishable products placed in orders were compiling to fresh product standards
- Worked alongside our dispatch team to help maintain the flow of orders and organise them according to pick up times from our delivery team
Receptionist Administrator
Courtney Hearing Centre
03.2022 - 03.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Preformed minor repairs on hearing aids, cleaning and maintenance
- Negotiated insurance claims for customers and liased with insurance companies regarding contracts
Administrator / Customer Service Representative
Mall Dry Cleaning
01.2019 - 03.2022
- Aided colleagues, managers and customers through regular communication and assistance.
- Advised on troubleshooting for system errors, customer processing queries and stock supplies
- Oversaw and maintained product ordering and usage costs for stores in my region
Crew Member
Pizza Hutt
11.2017 - 11.2018
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
High School Diploma -
Newlands College
Wellington, NZSkills
- Good Phone Etiquette
- Teamwork and Collaboration
- Decision-Making
- Organization and Time Management
- Written Communication
- Multitasking Abilities
- Data Entry
Referees
Lisa Witechira, Manager at Mall Dy Cleaners
Phone: 0278814499
Email: lisawitechira@gmail.com
Renuka Fonseka, Audiologist at Courtney Hearing Centre
Phone: 0276041986
Email: renuka@courtneyhearing.co.nz
Timeline
Online Assistant
Countdown Grenada North
06.2023 - Current
Receptionist Administrator
Courtney Hearing Centre
03.2022 - 03.2023
Administrator / Customer Service Representative
Mall Dry Cleaning
01.2019 - 03.2022
Crew Member
Pizza Hutt
11.2017 - 11.2018
High School Diploma -
Newlands College
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