Hector Cruz
Nelson,TASMAN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Account Manager /Lead Client Service Representative
Spark New Zealand
11.2022 - Current
- Help a customer base of 600+ businesses every day with positive attitude and focus on customer satisfaction and revenue generation.
- Currently on track to achieving in-person meetings goal with customers (2 per day) and IT opportunities generated for Spark's IT partners (6 per month).
- Utilize active listening skills to identify customer needs and provide appropriate solutions.
- Respond to customer calls and emails to answer questions about products and services.
- Coordinate with operations staff to resolve service problems and boost client satisfaction.
- Maintain accurate record-keeping with proactive attention to client information updates.
- Communicate with clients regarding account services, statements, and balances.
- Maintain and manage customer files and databases.
- Educate clients on account services and resolve client inquiries regarding statement information and account balances.
Retail Store Manager
Briscoes Group
12.2020 - 10.2022
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
Brand Ambassador - Cellar Door Host
Lion Nathan New Zealand - Wither Hills Winery
11.2014 - 11.2020
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about the company.
Managing Owner
La Chance Magazine
03.2011 - 12.2013
- As the owner and founder, my main roles were: Account manager, graphic designer and director.
- As an account manager my biggest achievement was growing the customer base from 1 to approximately 200 customers.
- I taught myself to use the Corel Draw design programs which I used to create the magazine layout and custom made advertisements for clients.
Education
Bachelor of Business - Marketing
Massey University
Palmerston North, NZ06.2024
Skills
- Communication
- Project management
- Strategy
- Leadership
- Data analysis
- Time Management
- Problem Solving
- Negotiation
- Market Research
- Adaptability
Timeline
Account Manager /Lead Client Service Representative
Spark New Zealand
11.2022 - Current
Retail Store Manager
Briscoes Group
12.2020 - 10.2022
Brand Ambassador - Cellar Door Host
Lion Nathan New Zealand - Wither Hills Winery
11.2014 - 11.2020
Managing Owner
La Chance Magazine
03.2011 - 12.2013
Bachelor of Business - Marketing
Massey University
Similar Profiles
Raushan Kumar JhaRaushan Kumar Jha
E2E Architect at Spark New ZealandE2E Architect at Spark New Zealand
Hitesh GavaniyaHitesh Gavaniya
Senior Electrical Engineer at Spark New ZealandSenior Electrical Engineer at Spark New Zealand
Malcolm AmarasekeraMalcolm Amarasekera
Project Manager at Spark New ZealandProject Manager at Spark New Zealand