Hi, I’m
Heena Patel
Blockhouse Bay,Auckland
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
years of professional experience
Work History
Rodd & Gunn
Customer Service Representative
04.2023 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Jabsons Foods Pvt.Ltd
Assistant Manager - HR
09.2016 - 11.2022
Job overview
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Fostered positive work environment through comprehensive employee relations program.
- Coordinated technical training and personal development classes for staff members.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Liaised between multiple business divisions to improve communications.
- Distributed employee engagement surveys to identify areas of improvement.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Devised hiring and recruitment policies for more than 500 employee company.
- Recruited top talent to maximize profitability.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
DreamTech Innovation Pvt.Ltd
HR Generalist
01.2016 - 08.2016
Job overview
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Developed and coordinated employee training programs to improve productivity and performance.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
Education
Sardar Patel University Anand , India
Master Of Human Resource Management from Human Resources Development
06.2015
Veer Narmad South University Surat, India
Bachelor Of Computer Application from Computer And Information Sciences
06.2013
Skills
- HRM knowledge
- People Engagement
- Talent Acquisition
- Critical Thinking
Languages
English
Professional Working
Additional Information
References:
Available on request
Timeline
Customer Service Representative
Rodd & Gunn
04.2023 - Current
Assistant Manager - HR
Jabsons Foods Pvt.Ltd
09.2016 - 11.2022
HR Generalist
DreamTech Innovation Pvt.Ltd
01.2016 - 08.2016
Sardar Patel University
Master Of Human Resource Management from Human Resources Development
Veer Narmad South University
Bachelor Of Computer Application from Computer And Information Sciences
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