Heena Wadhwani
13 Chisholm Place, Mangere East, Auckland,New Zealand
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Retail Management industry. Solid team leader with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Real Estate Salesperson
Harcourts Pinnacle
07.2024 - Current
- Guided first-time homebuyers through the purchasing process with patience and understanding while addressing their individual needs and concerns.
- Advised clients on current market conditions, enabling them to make informed decisions regarding their real estate investments.
- Negotiated favorable contract terms for clients through effective communication, research, and problem-solving skills.
- Facilitated smooth transactions by collaborating effectively with lenders, appraisers, inspectors, and other professionals involved in the process.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Presented purchase offers to sellers for consideration.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Coordinated appointments to show marketed properties.
- Generated leads for sales and rental properties through cold calls and referrals.
Store Manager
Discount Building Supplies
02.2017 - 06.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Partnered with store director to interview,hire,train team members to build and sustain high standard in store functions.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Described promotional offers and used persuasive sales techniques to upsell Services.
Assistant Manager
Discount Building Supplies
01.2016 - 01.2017
- Supported store opening by setting up office space, equipment and XERO System.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Demonstrated leadership and helped management by conducted sales training classes for new employees
- Examined merchandise to verify correct pricing and attractive displays.
- 'Managed approximately 30 incoming calls, emails and faxes per day from customers
Sales Representative
Discount Building Supplies
06.2015 - 12.2015
- Increased sales by offering advice on purchases and promoting additional products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Welcomed customers and provided assistance in locating and purchasing products.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Market Research Interviewer
Colmar Brunton
01.2015 - 09.2015
- Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts.
- Maintained patience and professionalism despite negative customer interactions.
- Made limited number of deviations from interview script to address unique customer dialogue during interview.
- Attended pre-shift briefings and meetings to receive up-to-date information and changes in daily scheduling.
- Logged survey questions, customer answers and customer behavior directly into the software database.
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
Education
Graduate Diploma - Business Management
Otago Polytechnic
Auckland, AUK2015
Bachelor of Accounting - Accounting And Finance
Maharaja Sayajirao University
2012
Skills
- Background in Sales
- Effective Communication
- Excellent Customer Relations
- Money Handling
- Xero Accounting Software
- Recruiting and Hiring
- Detail Oriented
- Problem Solving thinker
- Willing to go extra mile
Accomplishments
- Exceeded monthly sales goals few months in a row
- Named "Employee of the month" in November 2018
- Managed and lead a team of 3-4 Retail Sales Associates.
- Grew company sales 25% by devising strategic promotional plans capitalizing on changing market conditions.
- Won the Rookie Award for Q4 2024 Star Real Estate Agent Award.
- Completed over 5 successful real estate transactions in first year.
Reference
Rasheed Mohammed
Business Owner & Principal Officer
Harcourts Pinnacle
M: 0276773795 E: rasheed.muhammed@harcourts.co.nz
Harry Saini
Director,
Discount Building Supplies
M: 021865121 , E:discountbuildingproducts@gmail.com
Dee Harris
Auckland Field Supervisor
Colmar Brunton
M 0274190300 , E: dee.harris@kantar.com
Timeline
Real Estate Salesperson
Harcourts Pinnacle
07.2024 - Current
Store Manager
Discount Building Supplies
02.2017 - 06.2023
Assistant Manager
Discount Building Supplies
01.2016 - 01.2017
Sales Representative
Discount Building Supplies
06.2015 - 12.2015
Market Research Interviewer
Colmar Brunton
01.2015 - 09.2015
Graduate Diploma - Business Management
Otago Polytechnic
Bachelor of Accounting - Accounting And Finance
Maharaja Sayajirao University
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