Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heeseong Lee

Hamilton

Summary

Dynamic hairstylist with a proven track record at Urban Hair Studio, excelling in client relationship management and effective communication. Renowned for enhancing client satisfaction through personalized styling and consultations, while maintaining a pristine salon environment. A proactive self-starter, adept at managing schedules and building lasting professional relationships.

Overview

13
13
years of professional experience

Work History

Hairstylist

Urban Hair Studio
12.2021 - 02.2025
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.

Restaurant Bar Manager

Sopiah Bar Restaurant
02.2021 - 11.2021
  • Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
  • Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
  • Increased staff retention through effective hiring, training, and performance management practices.
  • Optimized table turnover rates by implementing efficient seating plans and reservation management systems.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Hairstylist

Hairfeel Ltd
01.2015 - 12.2020
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Resolved guest complaints about service or style.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.

Hair Salon Assistant

Nillo and ID Hairsalon
01.2012 - 12.2014
  • Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Answered telephone calls to provide information and schedule new appointments.
  • Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.

Education

No Degree - Hairdressing

Cut Above
Auckland
01-2013

No Degree - Hospitality

NZMA
Auckland
01-2010

Hillcrest High School
Hamilton
12-2007

Skills

  • Efficient knowledge retention
  • Client relationship management
  • Customer consultation
  • Schedule management
  • Building professional relationships
  • Effective communication abilities
  • Proactive self-starter
  • Effective gesture usage

Timeline

Hairstylist

Urban Hair Studio
12.2021 - 02.2025

Restaurant Bar Manager

Sopiah Bar Restaurant
02.2021 - 11.2021

Hairstylist

Hairfeel Ltd
01.2015 - 12.2020

Hair Salon Assistant

Nillo and ID Hairsalon
01.2012 - 12.2014

No Degree - Hairdressing

Cut Above

No Degree - Hospitality

NZMA

Hillcrest High School

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Heeseong Lee